In-Demand Head of community engagement Jobs in Australia

Head of HBCF Engagement
icare —Sydney NSW
- From $202,500 a year
- Full-time
- No degree
- Communication skills
- Employee assistance program
- Gym membership
3d
Head of Service Delivery - Mental Health and Health Coaching
Australian Unity —Melbourne VIC
- Contract
- Hybrid work
- Leadership
- Health insurance
- Parental leave
10d
Head of Sport and Co-Curricular Activities
The Cathedral School of St Anne & St James —Mundingburra QLD
- Full-time
- Leadership
2d
Head of Education Services
MYOB —Melbourne VIC
- Hybrid work
- ERP systems
- AI
- Parental leave
Director, Australasian Rehabilitation Outcomes Centre (AROC)
University of Wollongong —Wollongong NSW
- $151,746 - $171,141 a year
- Full-time
- Research
- University
- No degree
9d
Head of Client Engagement
Computershare —Sydney NSW
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee stock purchase plan
- Work from home
12d
Head of HBCF Engagement
iCare External —Sydney NSW
- From $202,500 a year
- No degree
- Communication skills
- Employee assistance program
- Gym membership
Head of Business Unit Communications
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Leadership
- Work from home
9d
Head of Education Services
Axsys —Melbourne VIC
- ERP systems
- AI
- Parental leave
Head Teacher Special Education - Hastings Secondary College Westport Campus
Teaching Service —New South Wales
- $149,059 a year
- Leadership
- Communication skills
- Teaching
11d
Head of Community & Patient Engagement
Sobi —Sydney NSW
- Full-time
- Medicine
- Microsoft Office
- Bachelor's degree
Quick Apply
Head of Workplace Relations & Wellbeing
Coca-Cola Europacific Partners —Sydney NSW
- Leadership
- Communication skills
- Employee stock purchase plan
1d
Head of Client Engagement (12 Month Contract)
My Guardian —Sydney Olympic Park NSW
- Full-time
- Care plans
- Leadership
- Communication skills
- Gym membership
Quick Apply
4d
Head of Boarding Residence
The Cathedral School of St Anne & St James —Mundingburra QLD
- Full-time
- Leadership
- Free food
Head of Client Solutions
Bolster Digital —Abbotsford VIC
- Full-time
- Hybrid work
- Management
- AI
- Leadership
Quick Apply
11d
Director of Learning Innovation, Junior School (Years 3-5)
Burgmann Anglican School —Gungahlin ACT
- Full-time
- University
- Organisational skills
- Leadership
Quick Apply
Head of Creative Solutions
Bolster Digital —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Leadership
- Employee assistance program
Head of Project Management
LG Services Group Pty Ltd —Queensland
- Full-time
- Administrative experience
- Communication skills
- Negotiation
Head of House
The Cathedral School of St Anne & St James —Mundingburra QLD
- Full-time
- Leadership
2d
Head of Organisational Development
Bayside City Council —Sandringham VIC
- From $138,034 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Parental leave
9d

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Head of HBCF Engagement

icare -
Sydney NSW

Apply Now

Job Details

Full-time
From $202,500 a year
3 days ago

Benefits

Employee assistance program
Gym membership

Qualifications

Communication skills

Full Job Description

icare

Reference number

498732

Occupation

Strategy

Work type

Full-Time

Location

Sydney City

Salary Information

Closing date

04 September 2026 at 11:55pm

Build and mature a growing engagement capability across HBCF.
Influence service design, stakeholder experience and scheme outcomes.
Permanent hybrid role | Kent Street, Sydney | From $202,500 incl. super.

This is more than a stakeholder engagement leadership role. It's an opportunity to build and shape a growing engagement function that will transform how HBCF connects with builders, homeowners, industry partners and government stakeholders.

As HBCF continues to strengthen its customer and stakeholder engagement approach, you'll help shape the services, experiences and relationships that support better outcomes across the scheme.

About the Role

You'll lead the development of HBCF's engagement capability, building stronger relationships with industry partners, advocacy groups, service providers and government stakeholders.

The role leads the planning and delivery of stakeholder propositions informed by customer insights across underwriting, education and engagement services, while identifying opportunities to improve customer outcomes.

Working closely with service providers, regulators and government partners, you will strengthen collaboration, support scheme sustainability and help improve community awareness and capability.

Benefits

A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs

icare day – access to an extra day’s leave

Comprehensive learning and development support aligned to icare’s Core Capabilities.

Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

Access to our Employee Assistance Program

What you will do

As Head of HBCF Engagement, you will:

Lead the evolution of HBCF's stakeholder engagement approach, creating experiences that strengthen relationships and improve scheme outcomes.
Provide strategic oversight of the HBCF service model, partnering across underwriting, claims, customer support, education and communications to deliver aligned, customer-focused services.
Build and maintain trusted relationships with service providers, industry associations, advocacy groups, regulators and government partners to strengthen collaboration and achieve positive scheme outcomes.
Lead and develop a high-performing team, fostering an inclusive, customer-focused culture while supporting service delivery and continuous improvement.
Develop the insights and performance frameworks that drive smarter decisions and continuous improvement.
Shape future service improvements by identifying emerging stakeholder needs, trends and opportunities.
Manage portfolio risks, ensure compliance with relevant legislation and contribute to the long-term sustainability of the HBCF scheme.
Champion a collaborative, customer-centric approach that delivers better experiences for homeowners, builders and industry partners.

What you will bring

We’re looking for someone with:

Experience leading engagement, customer experience, proposition or stakeholder functions.
Ability to build trusted relationships across industry, government and community stakeholders.
Proven experience leading and developing high-performing teams.
Strong commercial, strategic and analytical capability.
Ability to influence outcomes across complex organisations.
Excellent communication and stakeholder management skills.
Relevant tertiary qualifications or equivalent experience.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

For more information about icare visit our website

icare operates a direct sourcing model so no agency introductions will be accepted

We are a Circle Back Initiative Employer – we commit to respond to every applicant

A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

Apply Now

Refine Your Search

head of community engagement jobs in australia

Head of HBCF Engagement

Head of Service Delivery - Mental Health and Health Coaching

Head of Sport and Co-Curricular Activities

Head of Education Services

Director, Australasian Rehabilitation Outcomes Centre (AROC)

Head of Client Engagement

Head of HBCF Engagement

Head of Business Unit Communications

Head of Education Services

Head Teacher Special Education - Hastings Secondary College Westport Campus

Head of Community & Patient Engagement

Head of Workplace Relations & Wellbeing

Head of Client Engagement (12 Month Contract)

Head of Boarding Residence

Head of Client Solutions

Director of Learning Innovation, Junior School (Years 3-5)

Head of Creative Solutions

Head of Project Management

Head of House

Head of Organisational Development

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