In-Demand Senior loyalty manager Jobs

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Senior People Manager - Qantas Loyalty & Customer

Qantas -
Sydney NSW

Quick Apply

Job Details

Full-time
4 days ago

Benefits

On-the-job training
Parental leave
Salary packaging

Qualifications

Leadership
Analytics

Full Job Description

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

Partner directly with Executive Managers and senior leaders to shape business strategy, influence critical people decisions and drive organisational performance across one of Australia's most dynamic customer businesses
Join a highly regarded People Group where you'll leverage specialist expertise across Talent, Learning, Reward and Analytics while remaining focused on strategic business partnering and solving complex commercial challenges
24 month fixed term role based at our Mascot Head Office

At Qantas, we're constantly evolving to meet the needs of our customers, our people and our business. As a Senior People Manager supporting Qantas Loyalty & Customer, you'll be a trusted strategic advisor to senior leaders, helping to shape workforce strategy, organisational capability and culture across a dynamic and commercially focused portfolio.

This is a genuine strategic HR Business Partner opportunity where you'll work closely with Executive Managers and senior leaders to solve complex business challenges, influence decision making and translate business priorities into impactful people outcomes.

What You'll Be Doing

As a trusted strategic partner, you will:

Develop and execute people strategies and workforce plans aligned to business objectives.
Partner with senior leaders to build organisational capability and drive business performance.
Lead organisational design, transformation and change initiatives.
Influence executive stakeholders on talent, succession planning and leadership capability.
Use insights, data and analytics to identify opportunities and develop practical solutions to people challenges.
Drive high-performance culture, employee engagement and inclusion outcomes.
Partner across the wider People Group to deliver scalable and commercially focused people solutions.

You’ll have

Significant experience in people partnering with senior leadership teams within a large, complex organisation.
Demonstrated success developing and implementing strategic people plans.
Strong organisational design, workforce planning and change leadership experience.
Exceptional stakeholder engagement and influencing capability.
Strong business acumen and the ability to leverage people insights and analytics to inform decisions.
Experience coaching senior leaders and driving leadership effectiveness.
A growth mindset, curiosity and passion for modern people practices.
Tertiary qualifications in Human Resources, Business, Psychology or a related discipline.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications close: Monday, 3rd of August 2026

Quick Apply

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