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Senior eCommerce Manager - Projects

Myer -
Docklands VIC

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Job Details

Permanent | Full-time
6 days ago

Benefits

Employee assistance program
Gym membership
Paid volunteer leave
Insurance services

Qualifications

E-commerce
Analysis skills
Business requirements
Business process improvement

Full Job Description

Job no: 945222
Work type: Permanent / Full time
Location: Support Office - Docklands

Myer Group brings together iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence, at Myer Group you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond

Myer Digital is seeking Senior eCommerce Manager – Projects to lead and deliver strategic Digital Commerce initiatives that improve the customer experience and support operational excellence.

Working across Digital Commerce, Customer Experience, Technology and Operations, you'll partner with key stakeholders to identify improvement opportunities, deliver cross-functional projects and help shape the future of Digital Commerce through automation, customer self-service and process optimisation.

About the role

Reporting to the Head of Digital Operations, you will:

Lead the delivery of strategic Digital Commerce projects that support business priorities and improve customer and operational outcomes.
Partner with stakeholders across Digital Commerce and the broader business to scope, prioritise and deliver cross-functional initiatives.
Support the ongoing evolution of Myer's customer self-service capabilities, including Help Centre enhancements and initiatives that improve the customer experience.
Identify opportunities to improve operational efficiency through process optimisation, automation and emerging technologies.
Lead product enrichment initiatives that improve product content quality, scalability and digital discoverability.
Facilitate business analysis, process mapping and solution design to support continuous improvement initiatives.
Use customer insights, operational data and analytics to identify opportunities, measure outcomes and support decision making.
Contribute to a culture of collaboration, innovation and continuous improvement across Digital Commerce.

About you

You'll be a collaborative and delivery-focused leader with experience managing projects and building strong stakeholder relationships.

You'll also bring:

Demonstrated experience leading projects or business improvement initiatives within eCommerce, retail or digital environments.
Strong stakeholder management skills, with the ability to work effectively across multiple business functions.
Experience in process improvement, automation or operational optimisation.
Strong analytical and problem-solving skills, with the ability to translate insights into practical outcomes.
Experience developing business requirements and coordinating cross-functional project delivery.
The ability to manage multiple priorities in a fast-paced environment.
Experience with eCommerce platforms, digital technologies or website analytics tools will be highly regarded.

Benefits to you:

We're committed to providing a positive and supportive environment, where our team members are empowered to reach their full potential.

Our team members enjoy a range of benefits including:

Team member discounts: Generous discounts in-store and online

Learning and development: Capability development workshops, succession planning, and internal career opportunities across Myer Group brands.

Flexible working: Lifestyle leave, flexible work hours and hybrid working is available for Store Support Office roles
Lifestyle benefits: Employee Assistance Program (EAP), volunteer leave, discounted health insurance, gym memberships and novated leasing for eligible employees.

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 13 Jul 2026 AUS Eastern Standard Time

Apply Now

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