In-Demand Guest relations manager Jobs

Guest Relations Manager
Hilton —Sydney NSW
- Weekend availability
- Management
- English
- Team management
Guest Relations Manager
Marriott International, Inc —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Microsoft Office
- Guest services
Accommodation and Hospitality Manager[Sopho Pty Ltd ATF the Sopho Unit Trust]
Sopho Pty Ltd ATF the Sopho Unit Trust t/a Kangaroo Valley Golf & Country Retreat —Kangaroo Valley NSW
- $75,000 - $85,000 a year
- Weekend availability
- Hospitality
- Customer service
- Restaurant management
Quick Apply
Guest Relations Executive
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Workplace Relations Investigations Manager (Sydney, Melbourne or Perth)
Crown Resorts —Sydney NSW
- Full-time
- Leadership
- Communication skills
- Employee discount
Owner Relations Manager
Accor Apartments & Realty —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Administrative experience
7d
Guest Services Director
The EQ Hotel Perth —Perth WA
- $130,000 - $150,000 a year
- Full-time
- Hospitality
- Budgeting
- Guest services
Quick Apply
14d
Guest Relations Assistant Team Leader
Youthworks —Royal National Park NSW
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
Program Assistant NYU Sydney
New York University —Sydney NSW
- Full-time
- Writing skills
- Administrative experience
- Bachelor's degree
People & Culture Manager
Voyages Tourism Australia —Yulara NT
- Full-time
- Hospitality
- In-person
- Communication skills
- Relocation assistance
22h
CUSTOMER RELATIONS MANAGER (Duty Manager)
CLUB MARCONI —Bossley Park NSW
- Weekend availability
- Management
- Customer service
- Computer skills
Quick Apply
8d
Commercial Director - Waldorf Astoria Sydney
Hilton —Sydney NSW
- Full-time
- Sales
- Presentation skills
- Leadership
Events Service Manager
Park Hyatt Melbourne —Melbourne VIC
- Weekend availability
- Management
- Administrative experience
- Budgeting
- Health insurance
- Annual leave
Manager on Duty
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
People & Culture Manager
Crystalbrook Collection —Cairns QLD
- Part-time
- Hospitality
- Leadership
- Hotel experience
Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
11d
Sales Manager
Marriott International, Inc —Adelaide SA
- Full-time
- Sales
- Marketing
- Administrative experience
1d
Laundry Service Manager
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Recruiting
- Organisational skills
- Budgeting
Guest Relations Officer
Marriott International, Inc —Sydney NSW
- Part-time
- Communication skills
- Resort
General Manager
Oaks Hotels —Salamander Bay NSW
- Full-time
- Hospitality
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply

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Guest Relations Manager

Hilton -
Sydney NSW

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Job Details

Full-time

Qualifications

Management
English
Team management
Leadership
Communication skills
Hotel experience
Office experience

Full Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Guest Relations Manager , you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
Strong team management skills with the ability to motivate staff and drive service excellence.
Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
Proficient in hotel PMS and familiar with standard operational procedures.
Calm under pressure and responsive to changing priorities or schedules.
Fluent in English; additional languages are a plus.
Flexible to work nights, weekends, and holidays.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

guest relations manager jobs

Guest Relations Manager

Guest Relations Manager

Accommodation and Hospitality Manager[Sopho Pty Ltd ATF the Sopho Unit Trust]

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Workplace Relations Investigations Manager (Sydney, Melbourne or Perth)

Owner Relations Manager

Guest Services Director

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Program Assistant NYU Sydney

People & Culture Manager

CUSTOMER RELATIONS MANAGER (Duty Manager)

Commercial Director - Waldorf Astoria Sydney

Events Service Manager

Manager on Duty

People & Culture Manager

Duty Manager

Sales Manager

Laundry Service Manager

Guest Relations Officer

General Manager

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