In-Demand Senior operations Jobs in Wollongong, Nsw

Senior Coordinator
Department of Customer Service —Wollongong NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Communication skills
1d
Director, Australasian Rehabilitation Outcomes Centre (AROC)
University of Wollongong —Wollongong NSW
- $151,746 - $171,141 a year
- Full-time
- Research
- University
- No degree
5d
Executive Operations Assistant
UOW Pulse —Wollongong NSW
- Part-time
- Experience working with children
- Communication skills
- Annual leave
- Gym membership
5d
Principal Compliance Officer
Department of Customer Service —Wollongong NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- Administrative experience
6d
Graduate Process Engineer
BlueScope —Port Kembla NSW
- Full-time
- Engineering
- Manufacturing
- Communication skills
Quick Apply
Service Manager- BYD Wollongong
Harmony New Energy Auto Pro Servicing Pty Ltd —Wollongong NSW
- Urgently hiring
- Management
- Engineering
- Education
Quick Apply
Head of Network Strategy, ANZ
Gridsight —Wollongong NSW
- Full-time
- Hybrid work
- Presentation skills
Quick Apply
People and Culture - Head of People and Culture
UOW Pulse —Wollongong NSW
- Full-time
- Leadership
- Annual leave
- Gym membership
3h
Senior Customer Success Manager | Corporate ANZ
HubSpot —Wollongong NSW
- Remote
- AI
- Work from home
Quick Apply
Senior Robotic Coordinator
Ramsay Health Care —Wollongong NSW
- Full-time
- Research
- Communication skills
- Referral program
Quick Apply
9d
Operations Manager (Health Manager Level 4) – Shellharbour and Shoalhaven Inpatients Rehabilitation
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $153,559 - $182,954 a year
- Full-time
- No degree
- Employee assistance program
- Gym membership
12d
Senior Product Data Engineer
Gridsight —Wollongong NSW
- Full-time
- Hybrid work
- AWS
Quick Apply
Front of House Team Leader – Part-Time / Full-Time
Casa nova Shellharbour —Shellharbour NSW
- $27.97 - $41.00 an hour
- Part-time
- Serving
- Hospitality
- Management
- Employee discount
- Free food
Quick Apply
7d
Senior Account Executive - Mid-Market
HubSpot —Wollongong NSW
- Management
- Sales
- AI
- Work from home
Quick Apply
Senior Automation Engineer - Manufacturing
Hysata —Port Kembla NSW
- Manufacturing
- Employee assistance program
- Employee discount
Senior Account Executive - Small Business
HubSpot —Wollongong NSW
- Hybrid work
- Management
- Sales
- Business development
Quick Apply
Paralegal or Senior Paralegal - Personal Injury
Shine Lawyers —Wollongong NSW
- Full-time
- Management
- Organisational skills
- Communication skills
- Work from home
8d
Senior Application Engineer
Medibank —Wollongong NSW
- Management
- Administrative experience
- SQL
1d
Senior/Staff Data Scientist (Optimisation)
Gridsight —Wollongong NSW
- $2,500 a month
- Full-time
- Hybrid work
- Data analysis skills
- Cleaning
Quick Apply
7d
Technical Team Manager, Anatomy and Health Sciences Laboratories
University of Wollongong —Wollongong NSW
- $96,898 - $119,986 a year
- Weekend availability
- Anatomy knowledge
- Laboratory experience
- University

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Senior Coordinator

Department of Customer Service -
Wollongong NSW

Apply Now

Job Details

Full-time
$133,348 - $146,945 a year
1 day ago

Qualifications

Communication skills

Full Job Description

Department of Customer Service

Reference number

req53717

Occupation

Management and Support

Work type

Full-Time

Location

Wollongong & The South Coast, Gosford, Central Coast and Region, Sydney City

Salary Information

$133,348 -$146,945 + super

Closing date

28 August 2026 at 10:00am

Senior Coordinator

Grade: Clerk 9/10
Employment Type: Full time, Ongoing x 1 (a Talent Pool will be created)
Location: Hybrid opportunity, located in Lithgow, Maitland, Gosford, Parramatta, Wollongong.

It is expected that you will work principally from the office as per DCS policy.
The Exceptions Senior Coordinator, role sits within Revenue NSW, Fines and Debt, Operations, Process and Recoveries.

About the role

The Exceptions Team supports a diverse range of work queues, with a strong focus on improving end-to-end customer experiences and outcomes through system optimisation, streamlined processes, and enhanced functionality. The role supports the delivery of business projects and strategic initiatives, drives business outcomes, undertakes data analysis, and implements operational improvements across the team.

We are seeking a motivated and collaborative Senior Coordinator who can bring structure, visibility, and momentum to organisational initiatives. This role is ideal for someone who enjoys building strong relationships, solving complex problems, and enabling others to succeed.

Working closely with leaders and teams across Process and Recoveries, you will help improve how we plan, communicate, monitor progress, and respond to emerging opportunities and challenges. A key component of the role is leading and supporting change initiatives, ensuring teams are engaged, adaptable, and equipped to successfully navigate evolving business and customer needs. You will drive a culture of continuous improvement, customer engagement, and effective debt resolution while promoting positive change outcomes that enhance operational performance, customer experience, and business results.

Your day-to-day

Collaboration across Operations to increase awareness of business process (closely working with other teams to improve processes)
Support the delivery of key initiatives across a broad portfolio of complex projects that will deliver on the Organisation’s priorities
Managing complex, sensitive information and consultations and building trust with diverse stakeholders and partners within agreed timeframes, considering their varying expectations, viewpoints and interests
Share information across teams and units to enable informed decision making
Tailor communication to diverse audiences
Support research and recommendations from data and customer insights to support evidence-based operational planning and decision making
Ensuring all operational activities adhere to relevant compliance standards, policies, and procedures through regular monitoring, documentation, and reporting
Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules
Contribute to change through continuous improvement and innovation.

To be successful in this role you will demonstrate:

You possess an inquiring and investigative mindset and show evidence of critical thinking and problem solving.
You have excellent collaboration and communication skills; be willing to listen to varying views from multiple stakeholders and develop workable solutions.
You possess excellent written and verbal communication skills with a high level of attention to detail
A proven ability to manage conflicting priorities, working to deadlines and be empathetic towards operational demands
Demonstrating experience in supporting high profile and complex business projects or initiatives with cross functional stakeholders
Demonstrating your ability to maintain stable performance under pressure and/or opposition (such as time pressure, ambiguity, uncertainty, and stakeholder resistance)
Ability to understand and interpret the Legislation under which we work
Critical thinking skills to work through challenging situations and seek alternatives to resolve complex issues

About you:

A leader who will deliver results through positively engaging their team.
An analytical thinker who can think outside the box to solve complex problems.
A flexible worker who can adjust their capabilities to suit a variety of stakeholders.
A trusted source of expertise in reading, interpreting and applying legislation and business rules.
Thrives around people, working towards collaborative relationships with internal and external stakeholders.
A strong background in the Fines Act 1996.

To Apply
Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.

Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation.

For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 28th of August at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Apply Now

Refine Your Search

senior operations jobs in wollongong, nsw

Senior Coordinator

Director, Australasian Rehabilitation Outcomes Centre (AROC)

Executive Operations Assistant

Principal Compliance Officer

Graduate Process Engineer

Service Manager- BYD Wollongong

Head of Network Strategy, ANZ

People and Culture - Head of People and Culture

Senior Customer Success Manager | Corporate ANZ

Senior Robotic Coordinator

Operations Manager (Health Manager Level 4) – Shellharbour and Shoalhaven Inpatients Rehabilitation

Senior Product Data Engineer

Front of House Team Leader – Part-Time / Full-Time

Senior Account Executive - Mid-Market

Senior Automation Engineer - Manufacturing

Senior Account Executive - Small Business

Paralegal or Senior Paralegal - Personal Injury

Senior Application Engineer

Senior/Staff Data Scientist (Optimisation)

Technical Team Manager, Anatomy and Health Sciences Laboratories

I want to receive the latest job alert for senior operations in wollongong, nsw

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