In-Demand Managed service desk engineer Jobs in Western Australia

Managed Service Desk Engineer
ASI Solutions —Perth WA
- Full-time
- Hybrid work
- Communication skills
- Parental leave
Quick Apply
Service Desk Engineer
Starboard IT —Perth WA
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick Apply
Team Leader (Service Desk & Desktop)
Kinetic IT —Perth WA
- Full-time
- Management
- AWS
- Communication skills
- Employee assistance program
- Employee discount
4d

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Managed Service Desk Engineer

ASI Solutions -
Perth WA

Quick Apply

Job Details

Permanent | Full-time

Benefits

Birthday leave
Parental leave

Qualifications

ConnectWise
Desktop support
IT support
Communication skills
Intune
Help desk
Information Technology

Full Job Description

About ASI Solutions

ASI Solutions is an Australian-owned technology partner focused on making lives easier through agile, reliable technology at scale.

For nearly 40 years, ASI has supported education, government, and commercial organisations as technology environments have grown more complex and more critical to performance.

Our approach is practical and outcomes-led. We take the time to understand what matters to each organisation before designing and delivering right-sized, de-risked solutions across managed services, cloud, security, data and AI, and digital skills. With national capability and local delivery teams, ASI helps customers move forward with clarity and confidence.

What you will be working on

Acting as the first point of contact for user support requests via phone, email, and portal
Logging, triaging, and resolving routine incidents — including password resets, Microsoft 365 issues, printing, and desktop support
Escalating complex issues to senior engineers with clear documentation of steps taken
Monitoring ticket queues and flagging recurring or emerging issues proactively
Maintaining accurate and complete ticket records in line with quality and compliance standards
Participating in training and shadowing opportunities as part of your ongoing development

A bit about you

You're someone who takes ownership, communicates well, and wants to build a genuine career in IT. You might be early in your journey, but you show up with curiosity, reliability, and a genuine desire to help.

You have some hands-on experience in an IT helpdesk or support environment, or have completed relevant IT studies or a traineeship
You're a clear communicator — confident with customers and comfortable explaining technical issues in everyday language
You're organised and follow through; you write clear ticket notes and don't let things fall through the cracks
You're a team player who listens, contributes, and supports those around you
You bring energy and a willingness to keep learning every day

To join the team, you will need:

Essential

Some experience in an IT helpdesk, service desk, or IT support role, or relevant IT studies/traineeship
Familiarity with Microsoft 365 and Windows desktop troubleshooting
Comfort with remote support tools and ticketing systems
Comfort with being on customer sites providing in-person support
Strong written and verbal communication skills
Right to work in Australia

Desirable

Exposure to Active Directory, Intune, or basic networking concepts
Experience with ticketing platforms such as Autotask, ConnectWise, or similar
Previous customer-facing experience in any industry

Why work with us?

Birthday Leave – Celebrate your special day with a paid day off
Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues
Tech Product Discounts – Access exclusive savings on a wide range of technology products
Paid Parental Leave – Support for growing families with dedicated leave options
Flexible Working Arrangements – Balance work and life with hybrid options and flexibility
Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways
Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution
Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included
Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community
Supportive, Community-Driven Culture – We're not just a team — we're a connected, people-focused community making a meaningful impact

Company Overview

ASI Solutions is an Australian technology partner with a clear purpose: making lives easier through agile, reliable technology at scale. We help organisations cut through complexity, make confident technology decisions, and implement right-sized solutions that deliver real outcomes today and into the future.

Quick Apply

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