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- Guide with impact – shape team culture, support people to thrive, and make a meaningful difference in the communities we serve
- Be supported to grow – access ongoing development, and genuine career progression opportunities
- Bring your full self to work – join an inclusive, supportive environment where diverse experiences and perspectives are valued
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth, and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.
About the role
As the Regional Manager for the West, you’ll play a key role in shaping the success of V/Line’s Customer Operations Group and the experience of the communities we serve.
You’ll shape and support all station and conductor staff across the West Region, with a strong focus on creating a safe, inclusive, and high-performing environment where people feel supported to do their best work. Success in this role will be reflected not only in operational outcomes but also in the strength, engagement, and capability of your people.
You’ll also contribute to exciting projects across the corridor, including station upgrades and regional improvements, working closely with a wide range of stakeholders.
Your key areas of responsibility include:
- Finance and business operations
- Safety management and operational risk
- Overseeing and coordinating site-based responses during incidents and emergencies
This is a people-first role where you'll help others thrive. You will:
- Mentor, coach and empower people managers to build confidence, capability and a strong team culture
- Foster an inclusive and supportive environment where diverse perspectives are valued • Work collaboratively in a complex, industrial environment
- Build trusted relationships with internal and external stakeholders
- Represent V/Line positively in the community
You’ll be supported by a collaborative management team, with access to ongoing development and opportunities to grow your career.
This is a meaningful role where you can have a real impact on your team, the organisation, and the communities we connect.
About you
You are a people-first team people manager who guides and supports with empathy, builds trust, and brings out the best in others. You’re approachable, resilient, and self-assured, navigating complex environments while always keeping your team supported and safe.
You don’t need to come from rail — we value transferable people skills and different perspectives.
We’re particularly interested in people who bring:
- Experience supporting or empowering frontline or operational teams (this could be across transport, retail, logistics, health, or other industries)
- Experience supporting and developing others across your team
- A strong commitment to safety and wellbeing, with the ability to build a positive team culture
- The ability to balance priorities, budgets while supporting team and operational outcomes
- Strong communication skills and the confidence to engage with a wide range of stakeholders
- Sound judgment and the ability to find resolutions in fast-paced or high-pressure environments
If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
To be considered for entry into the selection process for this role, applicants must meet the following ‘key selection criteria’, which forms part of our merit-based recruitment process.
Experience in managing a senior leadership team
Budgeting management experience
Experience in managing a large team
Why V/Line
In addition to free Myki travel, we offer:
- Community impact – Make a genuine difference. Work in a role that connects Victorians every day.
- Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team – You’ll be part of a broader, supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at
[email protected] or 1800 800 007 for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, for the second year in a row.
We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practising the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders, past and present.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards.
Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023
