In-Demand It support analyst Jobs in Wacol, Qld

Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Technology and Operations Centre Referrals
Accenture —Brisbane QLD
- Full-time
- On-the-job training
- Parental leave
Service Desk Analyst - Transitions
Centorrino Technologies —Brisbane QLD
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Customer service
- SharePoint
- Communication skills
Quick Apply
10d
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
21h
Service Now Developer
Auto & General Holdings —Toowong QLD
- Computer Science
- Analysis skills
- Bachelor's degree
- Work from home
- Parental leave
Quick Apply
ServiceNow Developer
AC3 —Brisbane QLD
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Health insurance
Quick Apply
Security Analyst
Auto & General Holdings —Toowong QLD
- Up to $105,000 a year
- Computer science
- Azure
- Computer Science
- Parental leave
- Employee discount
Quick Apply
People Services Analyst
Bank of Queensland —Newstead QLD
- Full-time
- Microsoft Office
- Case management
- Parental leave
- Employee assistance program
IT Service Desk Analyst
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Microsoft Outlook
- Management
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
20h
Desktop Support Analyst (6-month contract)
Superloop —Brisbane QLD
- Contract
- Management
- Customer service
- Scripting
- Free food
Junior Integration Developer- AU Citizen with Security Clearance
Accenture —Brisbane QLD
- Full-time
- Azure
- Analysis skills
- APIs
- On-the-job training
- Parental leave
2027 DXC Technology Graduate Program Australia
DXC Technology —Brisbane QLD
- Full-time
- In-person
- AI
13d
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
3d
IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
Implementation Consultant - Enterprise
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Quick Apply
Data Analytics Test Engineer
Auto & General Holdings —Brisbane QLD
- Azure
- SQL
- Analysis skills
Quick Apply
Power Platforms Consultant
Seers digital —Brisbane QLD
- $140,000 - $165,000 a year
- Full-time
- Hybrid work
- Azure
- ERP systems
- SQL
Quick Apply
Business Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Analysis skills
- Organisational skills
- Agile
Quick Apply
IT Commercial Solutions Project Analyst
Holcim —Milton QLD
- Contract
- Computer Science
- Finance
- Business
Quick Apply

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Second Level Service Desk Analyst

Auto & General Holdings -
Toowong QLD

Quick Apply

Job Details

Benefits

Parental leave
Gym membership
Transportation links
Paid volunteer leave
Insurance services

Qualifications

Customer service
Administrative experience
Citrix
Communication skills
Time management

Full Job Description

Senior Service Desk Analyst

Your new team

Our Service Desk team is at the heart of Auto & General's Technology division, keeping our people connected and productive by delivering responsive, high-quality ICT support across the business. As the first line of technology support, the team handles everything from day-to-day incidents to complex escalations — and takes pride in delivering an exceptional experience for every user. It's a fast-paced, collaborative environment where your technical expertise makes a real difference in helping A&G achieve its goal of being Australia's best insurer.

The role

As a Senior Service Desk Analyst, you'll be the first point of escalation for incidents and service requests, providing expert ICT support to users while mentoring and upskilling the broader Service Desk Analyst team. You'll play a key role in driving improvements to service desk practices and ensuring technology systems run at their best.

Serve as the first point of escalation for Service Desk Analysts, resolving complex and escalated ICT incidents and service requests
Provide telephone, face-to-face, and remote technical support to users across the business
Triage and resolve a wide range of ICT issues across computers, printers, multifunction devices, tablets, and smartphones
Liaise with third-party vendors to resolve incidents and service requests as required
Maintain accurate log entries of service requests and incidents, including resolution timeframes and updates
Contribute to the development and maintenance of ICT support documentation
Identify and implement improvements to Service Desk practices and procedures
Guide users to self-resolve issues through agreed procedures and knowledge-sharing
Mentor and actively upskill the Service Desk Analyst team through knowledge sharing and coaching
Provide rostered after-hours support services as required

What experience you'll bring

3–5 years of experience in a frontline Service Desk or ICT support role
Strong technical knowledge across user administration, networking, telephony systems, virtualised environments, and Citrix
Experience with or strong motivation to automate routine tasks using PowerShell or other scripting languages
Exceptional troubleshooting and problem-solving skills with the ability to work independently
Outstanding time management and the ability to multitask effectively in a high-pressure environment
Excellent customer service skills with strong oral and written communication
Experience mentoring or upskilling junior team members (advantageous)
Relevant tertiary qualifications or industry certifications in conjunction with experience

Location

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The benefits of working at A&G

Be rewarded — we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave — life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us — we've got learning and professional development opportunities to suit everyone.
Give back — our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself — your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins — we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money — as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Internal Applicants: Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.

We are accepting referrals for this position. If you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.

Quick Apply

Refine Your Search

it support analyst jobs in wacol, qld

Second Level Service Desk Analyst

Technology and Operations Centre Referrals

Service Desk Analyst - Transitions

Team Lead Support Analyst- Centrered IT

Service Now Developer

ServiceNow Developer

Security Analyst

People Services Analyst

IT Service Desk Analyst

Specialist IT Engineer

Desktop Support Analyst (6-month contract)

Junior Integration Developer- AU Citizen with Security Clearance

2027 DXC Technology Graduate Program Australia

IT Support Analyst

IT Service Desk Analyst

Implementation Consultant - Enterprise

Data Analytics Test Engineer

Power Platforms Consultant

Business Analyst

IT Commercial Solutions Project Analyst

I want to receive the latest job alert for it support analyst in wacol, qld

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