Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Program Manager for Professional Services to contribute to the success of our rapidly growing business.
Project manage complex projects in multinational Enterprise & Service provider environments
Effectively meet the business objectives, compliancy requirements and targets assigned from the PS Management
Effectively manage the project portfolio to meet financial targets including revenue recognition and margin requirements
Be able to read and understand contracts to identify the implications of the terms from a PS perspective
Meet revenue and billable utilisation targets for the region
Apply second order thinking to drive effective outcomes for internal and external customers
Have a clear bias for action, displaying ownership and accountability to one’s work and the overall growth of the PS business
Utilise communication and conflict resolution skills to independently address and resolve interpersonal conflicts and issues
Develop a quick and clear understanding of the customer requirements through project scoping
Excellent resource scheduling skills taking into account consultant specialties & expertise levels within the team as well as the time constraints to deliver to the expected level of service
Set clear project planning & project objectives
Evaluate project progress with a focus on the customer experience, service excellence and ownership for resolving customer issues where required
Ability to evaluate project risk with good risk management planning through project controls & internal discussion with the Professional Services management team
Provide advice and be the initial point of escalation for assigned PS projects within the team and ensure resolution in a timely manner
Experience in using Project Management tools such as ChangePoint or other such systems to measure PS KPIs & performance
Excellent project reporting, communication & presentation skills
Ability to work on multiple projects at the same time and managing & prioritizing tasks to ensure project efficiency
Assure a high quality of documentation and act as a point of QA for any project documentation
Stay up to date on new product developments & technologies, providing input and operational direction to the PS team on supporting such technologies
Review and action on customer satisfaction surveys
Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
Review priorities and take appropriate action to ensure results are achieved
Followings up with customer and internal Fortinet departments to ensure project documentation is completed:
Creation/Review of Statement of Work document
Acknowledgement of work performed including work complete signing
Customer satisfaction surveys
Completes and submits any required administrative tasks in a timely manner (timesheets, activities report, project reports, etc…).
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
8 - 10 years background in complex Enterprise/Service Provider technical project management preferably in the network & security field
A master time manager who exhibits excellent priority and schedule management both with their personal (daily, weekly, monthly, quarterly, etc.) and project related tasks
Manage resourcing and subcontractor coordination on assigned accounts, to ensure consistent delivery coverage across the engagement
Partner with the Service Delivery Executive on strategic accounts, providing project governance and delivery oversight in support of broader account management and commercial outcomes
A background in network security project management
International PMO experience in a multinational system integrator is highly beneficial
Data analytical skills, ability to interpret data and take actions based on it
Excellent written and verbal communication skills.
Strong knowledge of the security threat landscape
Able to juggle priorities to meet deadlines without cutting corners
Follow up on and take responsibility for unresolved issues or escalations
Experience of driving change initiatives in a PS environment
Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and presales
Effective interpersonal and communication skills
Experience improving and developing the knowledge & skills of others
Project Management certifications (PMP, Prince II)
Ability to work according to customer’s schedules which may include weekends/evenings
Team player and ability to work remotely & interact with remote teams & employees.
Advanced to expert skills at MS office suite using applications such as Power Point, Word, Visio & Project.
Ability to work well under pressure and remain focused on the tasks in hand.
Ability to travel internationally, if needed.
Excellent communication skills (written and spoken)
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Ability to work autonomously with minimal supervision
Ability to set personal objectives being self-driven for achievement and motivation.
Excellent Data analytical skills
Presentation skills
Educated to degree level in a technical or management discipline and/or extensive experience in program management operating in a similar role - Bachelors Degree in EE, CS, or CE or equivalent experience.
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being . Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.
