In-Demand Retail Jobs in Townsville Qld

Retail Customer Service Officer
Australia Post —Garbutt QLD
- $29.72 - $31.77 an hour
- Part-time
- Customer service
- Administrative experience
- Cash handling
- Paid training
- Fuel discount
Store Team Member - Stockland Townsville
Universal Store —Aitkenvale QLD
- Customer service
Skechers Sales Assistant - Castletown
Skechers —Hyde Park QLD
- Weekend availability
- Hospitality
- Customer service
- Health insurance
- Employee assistance program
Quick Apply
13d
Customer Service Team Member
Bunnings —New Townsville City QLD
- Weekend availability
- Café
- Parental leave
Store Team Member
Big W —New Townsville City QLD
- Parental leave
Customer Service Team Member - Cafe
Bunnings —New Townsville City QLD
- Weekend availability
- Café
- Parental leave
2d
Retail Assistant - Burdell
ALDI Stores —Black River QLD
- $31.27 an hour
- Part-time
- Health insurance
- Annual leave
Quick Apply
Christmas Casual Sales Assistant | Goldmark Townsville
Goldmark —Aitkenvale QLD
- $34.89 an hour
- Weekend availability
- Customer service
- On-the-job training
Quick Apply
Casual Store Team Member
Best & Less —Pimlico QLD
- Weekend availability
- Customer service
Quick Apply
12d
Christmas Casual Sales Assistant | Prouds Fairfield Central
Prouds —Idalia QLD
- $34.89 an hour
- Weekend availability
- Customer service
- On-the-job training
Quick Apply
12d
Casual & Part-Time Store Team Member
Best & Less —Kirwan QLD
- Weekend availability
- Customer service
Quick Apply
12d
Store Team Member - Townsville
Universal Store —Aitkenvale QLD
- Customer service
- Communication skills
In Store Team Member - KIRWAN
Domino’s Pizza —Kirwan QLD
- Overtime
- Customer service
- No experience needed
- Employee discount
Quick Apply
Christmas Casual Sales Assistant | Prouds Castletown
Prouds —Hyde Park QLD
- $34.89 an hour
- Weekend availability
- Customer service
- On-the-job training
Quick Apply
Store Team Member - Townsville
Perfect Stranger —Aitkenvale QLD
- Customer service
- Communication skills
Store Team Member
Woolworths Supermarkets —Idalia QLD
- Part-time
Sales Assistant
Suna Shoes —Townsville City QLD
- $26.44 - $42.27 an hour
- Weekend availability
- Sales
- Customer service
- Merchandising
- Employee discount
Quick Apply
Seasonal Casual Sales Associate Townsville
Pandora Jewelry —Aitkenvale QLD
- Part-time
- Sales
- Employee discount
Part Time Sales Assistant | Goldmark Townsville
Goldmark —Aitkenvale QLD
- Part-time
- Sales
- Customer service
- Merchandising
- Employee discount
Quick Apply
Customer service - JUNIOR position
Otto's Services —New Townsville City QLD
- Temporary
- Hospitality
- Customer service
- No experience needed
- On-the-job training
Quick Apply

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Retail Customer Service Officer

Australia Post -
Garbutt QLD

Apply Now

Job Details

Permanent | Part-time
$29.72 - $31.77 an hour

Benefits

Paid training
Training program
Fuel discount

Qualifications

Customer service
Administrative experience
Cash handling

Full Job Description

General information

Name

Retail Customer Service Officer

Site / Location

Garbutt Post Office

Ref #

12387036

Entity

Australia Post

Opening Date

02-Sep-2026

Suburb

Garbutt

State

Queensland

Work Type

Permanent Part Time

Weekly Hours

22.5

Description & Requirements

Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

You’ll be

Primarily responsible for sorting and preparing mail and parcels for the PO boxes, ensuring accuracy and timnely processing
Sort and distribute mail and parcels in line with Australia Post procedures and servcie standards
Performing customer sales and service transactions with customers.
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
Assisting customers with mail and parcels lodgements and associate costs.
Building rewarding relationships with customers by understanding their needs.
Assisting with administrative duties such as stocktaking and record maintenance.

Role Details

Pay Rate Commencing at $29.72 / hour, increasing to $31.77 / hour after 3 months, plus 12% Superannuation
Training Comprehensive, paid training program of 12 weeks with ongoing support
Hours 22.5 hours / week, working Monday - Friday, 6.30 am – 11 am
Benefits Access Post Perks, offering a wide range of discounts and exclusive offers across technology, fuel, travel, and more

About you

You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
You enjoy a hybrid role with early morning starts!

You’ll also need to

Have experience in customer service and/or cash handling.
Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.

What else is in it for you?

Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
Opportunities for training, growth and development in customer experience or other areas of the business
Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected].

Apply Now

Refine Your Search

retail jobs in townsville qld

Retail Customer Service Officer

Store Team Member - Stockland Townsville

Skechers Sales Assistant - Castletown

Customer Service Team Member

Store Team Member

Customer Service Team Member - Cafe

Retail Assistant - Burdell

Christmas Casual Sales Assistant | Goldmark Townsville

Casual Store Team Member

Christmas Casual Sales Assistant | Prouds Fairfield Central

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Store Team Member - Townsville

In Store Team Member - KIRWAN

Christmas Casual Sales Assistant | Prouds Castletown

Store Team Member - Townsville

Store Team Member

Sales Assistant

Seasonal Casual Sales Associate Townsville

Part Time Sales Assistant | Goldmark Townsville

Customer service - JUNIOR position

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