Join us as a Service Manager and lead a team dedicated to delivering high-quality care and positive outcomes.
We’re looking for a leader who sees beyond the paperwork, someone who can inspire operational excellence and create a thriving, resident-focused community.
Location: Salem Residential Aged Care - Toowoomba, Queensland
Employment Type: Permanent Full-Time (Monday to Friday)
The Role:
You'll run the clinical and operational engine of our 87-bed Residential Aged Care: governance, quality, workforce, budget, and help shape what it becomes next, with expansion already on the horizon. Work alongside the Clinical Leadership Team to keep the service ahead of the Aged Care Quality Standards, not just compliant with them.
This is a genuinely hands-on role a 40% direct care minute requirement means you're on the floor as well as in the office. This leadership role suited to someone who enjoys building strong relationships with residents, families, staff and the local community. You’ll lead day-to-day operations of the residential aged care service, ensuring high-quality, evidence-based, person-centred care.
- Clinical governance, quality reviews and audit outcomes
- AN-ACC funding accuracy and optimisation
- Recruitment, rostering and performance of nursing, care and operational staff
- The service's operating budget
- Incident, complaint and mandatory reporting response
- Resident intake decisions and family communication
- A culture where dignity, choice and wellbeing are non-negotiable
What You Bring:
- Tertiary qualification in Nursing + unrestricted AHPRA registration
- Solid Aged Care leadership experience, managing clinical and care teams
- Strong grasp of the Aged Care Quality Standards and relevant legislation
- Track record in accreditation, quality improvement and budget management
- Experience in Dementia and Palliative Care
- Experience in service growth, improvement initiatives or expansion planning will be highly regarded.
- QLD Driver's Licence; valid NDIS Worker Screening clearance or Police check
Nice to have: MS Office confidence, local Toowoomba/aged care networks, experience with electronic care management systems.
Why You’ll Love Working With Us:
- Be a catalyst for change: Drive innovation and excellence in aged care within an organisation that’s boldly expanding with a future-focused strategy.
- Boost your take-home pay: Enjoy salary packaging, take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
- Perks that go beyond the office: Access exclusive discounts on health insurance, travel, gym memberships, tech, appliances, and more.
- Grow with us: Tap into learning and professional development opportunities designed to help you stretch, thrive, and shape your career path.
- Join a Legacy of Care: Be part of a values-led organisation with a proud 90-year history and a rock-solid foundation—where tradition meets transformation.
Why Lutheran Services:
Lutheran Services is one of Queensland’s longest-established not-for-profit aged care and community services providers. As we celebrate 90 years of service in 2025, Our residential aged care services span 12 homes across Queensland, each committed to delivering excellence in care that upholds dignity, wellbeing, and choice.
Our ambitious 5-Year Strategic Growth Plan is reshaping our future from the ground up. With bold targets, visionary leadership, and a relentless drive for impact, we’re scaling up in ways that will redefine what excellence looks like across the sector.
Salem Aged Care in Toowoomba has been a cherished part of the local community since 1935, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.
To Apply:
Applications may be reviewed as they come in, so apply now with your resume and cover letter. For a copy of the position description please click here.
