Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Global Markets Technology. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS has a strong focus on operational excellence and process improvement. Bank of America Merrill Lynch is looking to hire an experienced Application Support Specialist to join our Global Markets Post Trade Technology and Operations support - Markets Application Production Services Team.
You will join a regional team based in several locations whose primary focus will be on providing front line support for Equity, Fixed Income, Derivatives, Clearing, Settlements, Risk and P&L related to Global Markets Operations & Middle Office. This is an excellent opportunity to join a well-established team; supporting core Python, RDBMS’ like Oracle, MSSQL, Sybase, Object Oriented DBs like MongoDB & AMPS based applications, while partnering with our development team to provide support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies.
Responsibilities:
- Deliver application support for in-house applications and vendor products used by Global Markets Securities operations teams.
- Triage and Manage production Incidents to restore service as swiftly as possible. Manage clear and crisp incident communications to a variety of stakeholders.
- Adhere and oversee adherence to the enterprise defined standard operating procedures.
- Diagnose and resolve complex issues involving root cause analysis and end to end coordination and support of the problem resolution process.
- Ensure the documentation of problem resolution processes and procedures is maintained to the highest quality and accuracy!
- Ability to correlate events across multiple systems to proactively surface and resolve deep, underlying issues.
- The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems including some weekend support and rotational business events support outside of business hours.
- Build and maintain relationships with business users and other stakeholders. Work closely with development and infrastructure teams to ensure that issues and defects are reported and actioned to meet business requirements and timelines.
- Participate in a rostered support and on-call coverage model to support APAC business operations. This role requires periodic rotational coverage across weekdays, weekends, public holidays, and non-standard business hours (including early mornings and evenings), together with occasional out-of-hours support for production incidents and critical business events, in accordance with business needs, applicable policies, and local employment requirements.
- Learn, expand, and incorporate application support requirements across global markets operations teams while building APAC presence with teams across Australia, Singapore, and Japan.
- Work closely with other MAPS team members across the Asia Pacific region and globally to ensure consistency in service standards and delivery.
Required Skills:
- 10–12+ years of hands-on experience in technology and production support roles, with a strong foundation in ITIL principles and operational best practices.
- Deep expertise supporting complex, business-critical Equities Post-Trade platforms, with proven ability to diagnose, troubleshoot, and resolve high-priority production incidents in time-sensitive environments.
- Strong understanding of the Equities trade lifecycle, including trade capture, allocations, confirmations, trade processing, clearing, settlement, reconciliations, and exception management.
- Working knowledge of the Australian securities market, including ASX post-trade services and CHESS settlement processes, supporting securities settlements, holdings reconciliation, and settlement exception management.
- Experience supporting back-office operations across Australian and global equities markets, including interactions with brokers, custodians, clearing participants, and market infrastructure providers.
- Strong understanding of Reference Data processing, securities master data, and batch management within complex distributed systems.
- Excellent understanding and practical application of Incident, Problem, Change, and Major Incident Management processes aligned to ITIL best practices.
- Strong analytical, problem-solving, and troubleshooting skills with the ability to perform root cause analysis and drive permanent remediation of production issues.
- Experience in capacity planning, performance monitoring, and optimization to ensure scalable, resilient, and highly available platforms.
- Strong technical knowledge across infrastructure, databases, and middleware technologies including Linux, Windows, SAN/NAS, Networks, Oracle, MS SQL, MQ, EMS, RV, and Market Data platforms.
- Knowledge of post-trade processing, settlements, reconciliations, fail management, custody workflows, and operational controls within Equities environments.
- Proven ability to collaborate effectively across development, infrastructure, operations, business users, vendors, and geographically distributed support teams.
- Excellent communication, stakeholder management, and relationship-building skills, with a strong focus on service quality, operational excellence, and continuous improvement.
- Adaptable and flexible, with experience supporting start-of-day, start-of-week, weekend activities, market deadlines, and evolving business priorities in a global production support environment.
- Markets APS usual business support hours span from 7:00 AM to 7:00 PM local time.
- OS (Windows/Unix) based infrastructure.
- Database Technologies – Oracle Exadata, PL/SQL, Data Lake, OODB, MongoDB
- Scripting Languages – Python, Shell, Bash.
- Monitoring Technology – ITRS Genos/Splunk, Dynatrace
- Pub/Sub messaging – 60 East AMPS, IBM MQ, Kafka,
- DevOps (Jenkins, GIT, Ansible) and Autosys scheduling
