Who are we?
At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next
We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.
This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.
Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.
Our Values
Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next
What you’ll be working on
We're looking for an experienced Marketing Specialist - Senior to join our Marketing team on a 23-month fixed-term contract. In this role, you'll be responsible for developing and delivering customer communications that support key business initiatives, service updates and customer engagement programs.
This is an excellent opportunity for a seasoned marketing professional who enjoys producing high-quality customer-facing communications, managing multiple projects, and partnering with stakeholders across the business to deliver timely and effective messaging.
What You'll Be Doing
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Develop and execute customer communications across a variety of channels.
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Create customer-facing materials relating to:
- Service alerts and operational updates
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General rate increase communications
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Change management communications
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Customer and sales support collateral
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Write, edit and proofread compelling copy for emails, direct mail, customer letters and other communications.
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Manage communication initiatives from briefing through to execution while ensuring deadlines are met.
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Support customer engagement and retention objectives through targeted communications.
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Work closely with internal stakeholders to ensure messaging is accurate, consistent and aligned with business priorities.
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Utilise existing marketing resources and processes while identifying opportunities for continuous improvement.
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Support broader marketing operations and cross-functional projects as required.
What You Bring
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Experience in marketing communications or a related marketing role.
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Strong copywriting, editing and content development skills.
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Demonstrated experience producing customer communications and campaign materials.
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Experience managing multiple projects and delivering high-quality work to tight timeframes.
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Confidence working across traditional marketing channels, including direct mail and customer correspondence, as well as email marketing.
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Experience using eDM platforms
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Strong stakeholder management, organisation and attention to detail.
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Degree qualification in Marketing or a related discipline preferred
What you can expect to get
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.
Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- 23-month fixed-term contract with a business-critical project
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Opportunity to make a visible impact on customer engagement and business outcomes.
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Work on a broad range of customer communication initiatives with high organisational visibility
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Work-life balance programs including potential for hybrid work arrangement.
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Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on computers, electronics, medical insurance, travel packages, and much more…
Interested?
Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.
If you're a communications-focused marketer who thrives on developing clear, engaging and customer-centric content, we'd love to hear from you.
Apply today and help us deliver an important project while building experience that will strengthen your career.
Equal opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
