In-Demand Enterprise account manager (apac) Jobs in Sydney, Nsw

Technical Account Manager, APAC
Talon.One —Sydney NSW
- Full-time
- English
- APIs
- Communication skills
Quick Apply
Technical Account Manager, APAC
Harvey —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Parental leave
Technical Account Manager, APAC
Talon.One LinkedIn Jobs —Sydney NSW
- Full-time
- English
- APIs
- Communication skills
Quick Apply
Sr. Territory Account Manager, Enterprise AV
NETGEAR —Chatswood NSW
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
Quick Apply
Manager, SMB Account Management
Block, Inc. —Sydney NSW
- Remote
- Management
- Sales
- Business development
- Health insurance
Senior Project Manager APAC
Aptitude Software —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Health insurance
- Parental leave
Quick Apply
13d
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
12d
Senior Enterprise Sales Manager - Digital Transformation
Collaborative Solutions —Sydney NSW
- Full-time
- Salesforce
- Bachelor's degree
- No degree
Partner Success Manager - APAC
Orgvue —Sydney NSW
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Business
- Annual leave
Quick Apply
Team Manager, Client Success - APAC
Bazaarvoice —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
Quick Apply
Senior Account Manager
INFUSEmedia —Sydney NSW
- Hybrid work
- Sales
- Presentation skills
- Communication skills
Quick Apply
Enterprise Client Success Manager
Bazaarvoice —Sydney NSW
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Analysis skills
Quick Apply
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Senior Director, CX Advisory – APAC
Genesys —Sydney NSW
- Full-time
- Hybrid work
- Management
- Public speaking
- Master's degree
Senior Sales Manager - Financial Services (Technology Consulting)
NCS Australia —Sydney NSW
- Full-time
- Sales
- Parental leave
Quick Apply
Engagement Manager
Legora —Sydney NSW
- Full-time
- Management
- AI
- Communication skills
Implementation Manager, SaaS
Janison —Sydney NSW
- Contract
- Azure
- Computer Science
- PMP
- Annual leave
- Parental leave
17h
Sales Manager - FSI
Teradata —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Master's degree
- Bachelor's degree
Quick Apply
3d
Strategic Customer Success Manager
DoorDash ANZ —Sydney NSW
- Hospitality
- Management
- Sales
Quick Apply
3d
Senior Pre-Sales Engineer (Australia)
Deepgram —Sydney NSW
- $180,000 - $240,000 a year
- Full-time
- Remote
- APIs
- AI
- Communication skills
8d

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Technical Account Manager, APAC

Talon.One
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

English
APIs
SaaS
Communication skills

Full Job Description

ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You'll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client's ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You'll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you'll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM:

Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company.

Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths.

This is a hybrid, full-time role, with the person based in Sydney, Australia.

ONCE YOU ARE HERE YOU WILL:

Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction.
Work together with Customer Success Managers and our Engineering team towards providing great client service
Find new technology partners and integration possibilities
Manage customer expectations and lead them to customer satisfaction
Design Customer Onboarding processes
Work with Support on escalated tickets

WHAT WE NEED YOU TO BRING TO THE TABLE:

2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role
Experience with handling API integrations
Proven experience with SaaS based products
Previous experience with problem-solving in a troubleshooting environment
Passion for consulting and tactical empathy to apply and present complex solutions effectively
Excellent written communication skills with the ability to explain complex topics in easily understood and concise language.
Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
Analytical understanding with a high focus on data-driven decision making

WHY YOU SHOULD WORK FOR US:

The right attitude: modern methods and a diverse, creative workspace with an open and international culture
Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Do you want this job?

We'd love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Find out more about our Candidate Privacy Policy.

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enterprise account manager (apac) jobs in sydney, nsw

Technical Account Manager, APAC

Technical Account Manager, APAC

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Sr. Territory Account Manager, Enterprise AV

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Sr. Manager, Customer Success & CX, APAC

Senior Director, CX Advisory – APAC

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Engagement Manager

Implementation Manager, SaaS

Sales Manager - FSI

Strategic Customer Success Manager

Senior Pre-Sales Engineer (Australia)

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