In-Demand Intelligence operations lead Jobs in Springvale South Vic

Intelligence Operations Lead
Coles Group —Hawthorn East VIC
- Weekend availability
- In-person
- Communication skills
- Free parking
- Employee stock purchase plan
Operations Leader
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- In-person
8d
Executive Assistant & Office Manager
Serco Plc —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Implementation Consultant
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Manager of People
Pattern —Melbourne VIC
- Full-time
- Bachelor's degree
- Human resources
- Recruiting
- Annual leave
- Parental leave
Head of Sales Australia - SodaStream
PepsiCo —Knoxfield VIC
- Sales
- Marketing
- Master's degree
Service Delivery Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Referral program
AI Governance & Enablement Lead ANZ
Techtronic Industries (TTI) —Notting Hill VIC
- AI
- Communication skills
- Parental leave
- Employee assistance program
14d
KPMG Delivery Network Solution Lead: AI
KPMG Australia —Melbourne VIC
- Contract
- Hybrid work
- Azure
- Computer Science
- Engineering
- Parental leave
Quick Apply
SQL Senior Database Administrator
Leidos —Scoresby VIC
- Full-time
- SQL
- Scripting
- Annual leave
Site Manager
Sika —Dandenong VIC
- Full-time
- ERP systems
- Microsoft Office
- Manufacturing
Quick Apply
Customer Success Manager
Cloud Factory —Melbourne VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
AI & Data Lead
Department of Energy, Environment and Climate Action —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Administrative experience
- Agile
5d
Senior Procurement & Contracts Manager - Onshore Wind
JUMBO Consulting Group A/S —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Communication skills
Quick Apply
Finance Manager | Future Financial Controller
MCKINNA SHEETMETAL PTY LTD —Braeside VIC
- Full-time
- ERP systems
- Construction experience
- Manufacturing
Quick Apply
13d
Senior Program Manager
Anduril Industries —Melbourne VIC
- Full-time
- Engineering
- Bachelor's degree
- Leadership
Quick Apply
Internal Fraud Analyst
Coles Group —Hawthorn East VIC
- Full-time
- AI
- Communication skills
- Free parking
- Employee stock purchase plan
Storage Lead
Leidos —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Chief Technology Officer - Digital Platforms and Shared Services
Victorian Government —Melbourne VIC
- $240,938 - $310,385 a year
- Part-time
- AI
5d
Clinical Infomatics Manager
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Computer Science
- Writing skills
- SQL

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Intelligence Operations Lead

Coles Group -
Hawthorn East VIC

Apply Now

Job Details

Full-time

Benefits

Free parking
Employee stock purchase plan
Parental leave
Salary packaging

Qualifications

CCTV
Communication skills

Full Job Description

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.

About the role
As an Intelligence Operations Lead, you’ll supervise the day-to-day operation of an Intelligence Operations Centre shift, guiding a team of Intelligence Operations Officers as they respond to theft, threatening situations and other harm-related incidents across Coles stores. Based in the Coles Store Support Centre, you’ll set priorities during live events, provide real-time direction and escalation support, and maintain high standards across CCTV review, radio communication, incident reporting and evidence capture. This is a full-time, onsite role with a rotating roster that includes early mornings, late evenings and weekends.

You will also:

Lead and coordinate Intelligence Operations Officers during live and recorded CCTV monitoring, store alerts and incident activity.
Allocate workload, set clear shift priorities and oversee multiple incidents in a fast-paced operational environment.
Provide real-time direction and escalation support to help our in-store security and store teams respond effectively.
Maintain strong standards across radio communication, incident logging, evidence capture and Auror reporting.
Coach team members, support onboarding and training, and help build capability across incident handling and reporting.
Partner with Security, Protection Services, Safety and other stakeholders, including law enforcement, to improve workflows, communication and response effectiveness.

About you and your skills

You’re an experienced operational leader who stays calm under pressure, makes sound decisions quickly and can guide others through complex or fast-moving incidents. You communicate with confidence, balance multiple priorities and create a disciplined, supportive team environment focused on safety, consistency and continuous improvement.

You will have:

Experience leading or coordinating teams in a control room, security operations centre, surveillance or incident-response environment.
Strong CCTV review capability and the judgement to assess risk, prioritise incidents and escalate appropriately.
Excellent verbal communication skills, including confidence directing field teams over radio during live events.
Demonstrated coaching, workload coordination and day-to-day performance management capability.
Strong written reporting skills and confidence using CCTV systems, incident reporting tools, store alerts and related operational technology.

What’s in it for you?

Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]

Job ID: 192041

Employment Type: Full time

Apply Now

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