Rising 80 stories above the city, The Ritz-Carlton, Melbourne is an elevated luxury retreat offering breathtaking views across Melbourne, Port Phillip Bay, and the surrounding ranges. The hotel features 2,781 square metres of sophisticated conference and event space set across two levels, positioning it as one of the city’s most striking destinations for meetings and events. At its centre is the Grand Ballroom—an architectural showpiece featuring seven‑metre‑high ceilings, twelve sculptural chandeliers, and a dramatic floor‑to‑ceiling feature window. With ten versatile event rooms, seven dedicated breakout spaces, and capacity for up to 958 guests, the property provides a dynamic and flexible environment for conferences, celebrations, and high‑profile gatherings in the heart of Melbourne’s CBD.
Position Summary:
Join our Ladies and Gentlemen and be responsible for overseeing banquet operations, leading the banquet team, ensuring exceptional customer service.
Working alongside the Director of Food & Beverage on budgeting, payroll management & human operations
Tasked with service trainings for the banquet operation teams
Point of Contact in coordination of events and activities internally and externally
Manage supply needs, inventories, equipment, and staff scheduling.
Support the hotel’s service and relationship strategy, driving guest loyalty by creating unforgettable memories through each guest experience.
Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings.
Ensure you and the team uphold all company policies and procedures and complete all required managerial tasks in a prompt & thorough manner.
Inspire the Banquets team to provide quality service and exceed guest expectations.
Be an empowering leader by providing motivation and support to your department’s Ladies and Gentlemen.
Plan and execute team building activities for our associates as they are our most important assets.
Liaise with stakeholders, clients and other individuals as the main point of contact for events & kitchen functions.
About You:
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
An up-to-date Victorian RSA
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
