In-Demand Claims team lead administrator Jobs in Rocklea, Qld

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Claims Team Lead - Administrator

Johns Lyng Group -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
9 days ago

Benefits

On-site parking

Qualifications

Leadership
Communication skills

Full Job Description

Admin / Secretarial / Office Support
Administration
QLD - Brisbane
Permanent / Full Time

20/8/2026

Collaborative culture with a people first approach
East Brisbane location
Onsite parking

About the Role C+M Group is seeking an experienced and collaborative Repair Coordinator Manager to lead our dedicated Repair Coordination team. In this pivotal role, you will drive operational excellence, ensuring all insurance claims are progressed efficiently, compliantly and well within insurer SLAs and KPIs.
You will lead by example, fostering a high-performance culture focused on delivering an exceptional customer experience. By working closely with the wider management team, you will contribute directly to achieving the best possible outcomes for our business, clients, customers, and stakeholders.
Core Responsibilities

Team Leadership & Development: Lead, coach, and develop the Repair Coordination team. Manage workloads, resources, and performance through regular 1:1 catch-ups and targeted coaching.
Operational Management: Oversee operational performance from initial claim allocation through to completion. Monitor dashboards daily for overdue claims, reports, quotes, and contracts to prevent bottlenecks.
Compliance & Quality Assurance: Monitor KPIs and ensure 100% portal compliance across systems including Prime, ENData, In4mo, and all client portals. Conduct regular quality assurance audits to maintain high communication standards.
Reporting & Planning: Prepare monthly performance reports highlighting achievements, challenges, and continuous improvement initiatives. Manage workforce planning, annual leave, and resource allocation.
Client & Customer Relations: Drive insurer satisfaction and ensure proactive customer communication. Oversee the resolution of complaints and escalations, ensuring vulnerable customers are supported and that clients never need to chase for updates.

What We Are Looking For

Proven Leadership: A leader who coaches rather than micromanages, promotes accountability, and inspires ownership within a team.
Data-Driven Decision Maker: Ability to utilize data and operational metrics to drive performance, identify process improvements, and streamline workflows.
Industry Systems Knowledge: Familiarity with insurance builder portals such as rime, ENData, or In4mo is highly regarded.
Strong Communication: Exceptional relationship-building skills with the ability to manage specialist trade allocations, follow up on invoices, and convert make-safe events into building repair opportunities.
Key Performance Indicators & Success Measures
Achieving strict SLAs for job registration, customer contact, appointment booking, and quote submission.
Maintaining accurate, live data and achieving 100% client portal compliance.
Building a highly engaged, high-performing team and fostering strong client relationships.

How to Apply If you are a motivated leader looking to make a significant impact on customer experience and operational success, we would love to hear from you. Click Apply Now to submit your resume and cover letter.

Apply Now

Refine Your Search

claims team lead administrator jobs in rocklea, qld

Claims Team Lead - Administrator

Relocate to North Queensland: Senior Contract Administrator / Superintendent – Major Infrastructure

Senior Contracts Administrator

Claims & Billing Lead

Contract Administrator

Commercial Manager

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