In-Demand It support Jobs in Rockingham Wa

IT Support Junior
Civmec —Henderson WA
- Full-time
- Customer service
- Education
- Communication skills

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IT Support Junior

Civmec -
Henderson WA

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Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Incident management
Customer service
CCNA
Education
IT support
Diploma
Communication skills
Information Technology

Full Job Description

Corporate Office, Henderson

Professional

Full Time

The Company

Civmec is an Australian-owned, integrated, multidisciplinary heavy engineering and construction services provider to the energy, resources, infrastructure, marine and defence sectors. Our diversification enables us to operate extensively across the nation, supporting a wide range of landmark projects and providing variety and career development opportunities for our workforce.

Join the Civmec Team

We are seeking a dedicated Junior IT Support Officer to join our team. Your primary focus will be on providing initial technical support and assistance to end users, troubleshooting and resolving common IT issues, and ensuring smooth operations of IT systems. You will deliver excellent customer service, efficiently handle user inquiries, and contribute to incident management and knowledge base development.

The Role

Configure and deploy Windows 11 computers using established deployment processes.
Provide first-level IT support via phone, email, and ticketing systems, resolving common hardware and software issues.
Perform basic troubleshooting of desktop, laptop, printer, and mobile device issues and escalate more complex incidents as required.
Install, configure, and maintain Windows 11 and Microsoft 365 applications. Monitor environments and escalate issues as needed.
Manage users and user access in Active Directory and other systems. Follow IT service management best practices.
Maintain accurate documentation and contribute to IT policy and procedure development.
Track and document IT hardware and software assets. Support inventory control.
Escalate unresolved issues to senior IT staff or vendors. Liaise with manufacturers for specialized hardware support.
Participate in shift rotations and complete Service Desk tickets promptly. Perform other duties as needed.

About You

To be successful in the role you will possess the following:

TAFE Diploma of Information Technology or Higher Education.
1 – 2 years’ experience in an IT Support Desk role.
Experience with Microsoft Server or Windows 10/11 MCSA, Network Cisco CCNA, Microsoft 365 Fundamentals.
Experience deploying and configuring Windows 10/11 workstations.
Basic understanding of Microsoft Active Directory and Microsoft 365 environments.
Strong troubleshooting and problem-solving skills for common desktop and application issues.
Excellent communication and customer service skills.
Ability to follow documented procedures with a high level of accuracy and attention to detail.
Exposure to networking concepts and Windows Server environments is desirable but not essential.
Microsoft 365 Fundamentals, ITIL Foundation, or related certifications would be advantageous.

Due to the Security Clearance required for this position, applicants must be an Australian Citizen and eligible to obtain and uphold a NV1 Security Clearance through the Australian Department of Defence.

Civmec + You

At Civmec, we offer an inclusive workplace built on family values, with a ‘Never Assume’ culture, sustained by our experienced and supportive management team. We believe our workforce is our greatest asset, and that’s why we provide an environment rich in career development opportunities to upskill and develop professionally. Our generous Reward and Recognition scheme recognises employees that go the extra mile. Our staff benefits scheme gives you access to accident and sickness insurance, and a range of travel, entertainment, vehicle and lifestyle discounts.

How to Apply

We look forward to starting the pathway to your career with Civmec.

Alternatively, please call our Recruitment Team on (08) 6595 5888.

Civmec is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islanders. Defence force experience is desirable, and veterans are encouraged to apply. We respectfully request no agency submissions.
Follow us on LinkedIn, Facebook and Instagram for news, updates and career opportunities!

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