In-Demand Technical customer support engineer australia Jobs in Remote

Technical Support Engineer - Australia
AutoRABIT Holding Inc. —Remote
- $60,000 - $75,000 a year
- Weekend availability
- Remote
- Azure
- Computer Science
- Customer service
Quick Apply
Global Customer Data Analyst
Gridsight —Remote
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- Full-time
- Hybrid work
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Joint Professional Services - Technical Support Engineer in Australia
OPSWAT —Remote
- Contract
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- Computer science
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Customer Care L3 - Australia
PaxeraHealth —Remote
- Full-time
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- Computer Science
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- Health insurance
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Technical Support Lead Engineer, Optical Transport
Ciena —Remote
- Full-time
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- Microsoft Word
- Microsoft Excel
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Software Engineering Intern - Australia
Nucleus Security —Remote
- Remote
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1d
Staff or Senior Technical Application Engineer – Windows 11 PC Ecosystem (Australia)
Qualcomm —Remote
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IT Operations Manager
Gridsight —Remote
- $2,500 a month
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Elafent —Remote
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- Work from home
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Forward Deployed Engineer
FIS Global —Remote
- Full-time
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6d
Senior Technical Account Manager, ANZ
Wiz —Remote
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Apryse —Remote
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Quantity Surveyor site based FIFO 2:1
UON —Remote
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Electrical Engineer
Leidos —Remote
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Senior Channel Sales Engineer
RingCentral —Remote
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Senior Product Manager
Gridsight —Remote
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Consultant in Adelaide
Red Hat, Inc. —Remote
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Manager, Solutions Engineering
Wiz —Remote
- Azure
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Based on your search for technical customer support engineer australia

Technical Support Engineer - Australia
AutoRABIT Holding Inc. —Remote
Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience. Responsible to adhere to set internal controls.
$60,000 - $75,000 a year
Quick Apply
Global Customer Data Analyst
Gridsight —Remote
Build dashboards and visualizations for customers, making complex grid data clear and actionable. As a Customer Data Analyst, you'll turn our utility customers'…
$2,500 a month
Quick Apply
5d

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Technical Support Engineer - Australia

AutoRABIT Holding Inc. -
Remote

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Azure
Computer Science
IntelliJ
Customer service
Salesforce
Engineering
Visual Studio
Git
Technical support
Education
Bachelor's degree
SVN
Jenkins
GitLab
Communication skills

Full Job Description

About the Role:
AutoRABIT is looking for a Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.

As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams

Responsibilities:

You will be the first contact point for new customer support requests.
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
Be creative, find solutions to improving the customer experience and the way we work.
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications.
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally

Adhere to AutoRABIT’s internal and customer contracted support SLAs
Excellent written and verbal US English communication skills.
Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support.
Responsible to adhere to set internal controls.

Desired Skills and Experience:

Excellent Customer service experience and communication skills
Attention to detail
Understanding and ability to learn technical concepts quickly
2-3 years previous Technical customer support experience
Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.
Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc.
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
Familiarity with working with logs is a plus

Education and Qualifications:

Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
Any Salesforce certification is a plus
Must live in and be eligible to work in Australia

Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other time zones

The annual salary for this role is $60,000 - $75,000 AUS depending on experience

THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

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Quick Apply

Refine Your Search

technical customer support engineer australia jobs in remote

Technical Support Engineer - Australia

Global Customer Data Analyst

Joint Professional Services - Technical Support Engineer in Australia

Customer Care L3 - Australia

Technical Support Lead Engineer, Optical Transport

Software Engineering Intern - Australia

Staff or Senior Technical Application Engineer – Windows 11 PC Ecosystem (Australia)

IT Operations Manager

Graduate Software Engineer

Forward Deployed Engineer

Senior Technical Account Manager, ANZ

Field Service Engineer

Enterprise Account Executive, ANZ

Quantity Surveyor site based FIFO 2:1

Electrical Engineer

Senior Channel Sales Engineer

Senior Product Manager

Consultant in Adelaide

Manager, Solutions Engineering

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