In-Demand Office coordinator/dental receptionist Jobs in Prairiewood, Nsw

Front Office Coordinator/Dental Receptionist
Blaxland Dental —Penrith NSW
- $30 - $40 an hour
- Part-time
- Front desk
- In-person
- Employee discount
- Professional development assistance
Quick Apply
14d

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Front Office Coordinator/Dental Receptionist

Blaxland Dental
Penrith NSW

Quick Apply

Job Details

Part-time | Full-time
$30 - $40 an hour
14 days ago

Benefits

Employee discount
Professional development assistance

Qualifications

Dental assisting
Dental receptionist
Intake
Medical scheduling
Dental software
Front desk

Full Job Description

About the role

The Front Office Coordinator/Receptionist plays a major role in both the patient experience and the day-to-day performance of the practice. You will be one of the key people patients interact with during their journey. You will help patients understand their treatment, coordinate appointments, discuss treatment plans and payment options, follow up outstanding treatment and ensure that every patient feels cared for. You will also assist in maintaining a well-organised and productive appointment book and ensuring the front office operates professionally and efficiently.

Key responsibilities

Meeting patients following clinical consultations and helping them understand their treatment journey
Explaining treatment plans in a clear, confident and compassionate manner
Coordinating complex and multi-appointment treatment, including implant, cosmetic, restorative and clear aligner cases
Providing patients with written treatment plans and estimates
Discussing payment arrangements and available finance options
Following up patients who have not yet scheduled recommended treatment
Managing incoming telephone calls professionally and responding to patient enquiries
Scheduling appointments accurately and maintaining an organised and productive appointment book
Managing clinician schedules, cancellations and failed appointments
Processing patient accounts, payments and HICAPS processing
Coordinating new patient appointments and ensuring new patient paperwork is completed

About you

At least 2 years of experience within a dental practice, particularly within dental reception, treatment coordination, practice coordination or senior dental assisting
Previous experience in dental reception, treatment coordination, practice management, dental assisting, appointment book management, treatment plan presentation, implant treatment coordination, cosmetic dentistry, clear aligner treatment, patient finance discussions, recall management, reactivation or treatment follow-up
Experience with EXACT dental software would be advantageous, although training can be provided to the right candidate
Warm, friendly, confident, highly organised and professional
Reliable, emotionally intelligent and calm under pressure
Excellent at communicating with nervous patients, families, children, elderly patients and patients considering complex treatment
Detail-oriented, proactive and accountable
Comfortable discussing treatment fees and having financial conversations with patients
Comfortable speaking confidently on the telephone and managing competing priorities
Able to work collaboratively as part of a team and take ownership of responsibilities

About us

Blaxland Dental is a long-established dental practice that has been caring for the Blue Mountains community for more than 20 years. We are committed to combining excellent dentistry with an outstanding patient experience. Our practice provides a broad range of treatments including general and preventive dentistry, dental implants, cosmetic dentistry, porcelain veneers, clear aligner treatment, crown and bridgework, same-day and digital dentistry, emergency dentistry, children's dentistry, nitrous oxide sedation, IV sedation and advanced hygiene and AIRFLOW treatment. We continue to invest heavily in our team, technology, systems and patient experience.

Benefits

A supportive and welcoming team environment
A long-established and growing dental practice
Modern technology and equipment
Exposure to a wide variety of dentistry
Training and professional development
Clear systems and protocols
Direct support from the Practice Manager and Principal Dentist
Opportunities to develop treatment coordination skills and take on greater responsibility over time
A workplace where initiative is valued
Above award remuneration

Pay: $30.00 – $40.00 per hour

Benefits:

Employee discount
Professional development assistance

Application Question(s):

How many years experience?

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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office coordinator/dental receptionist jobs in prairiewood, nsw

Front Office Coordinator/Dental Receptionist

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