In-Demand Collections engagement specialist Jobs in Perth, Wa

Collections Engagement Specialist
Commonwealth Bank —Perth WA
- Part-time
- Hybrid work
- Communication skills
- Negotiation
- Work from home
6h
Senior Performance Reporting Specialist
Western Power —Perth WA
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Parental leave
- Gym membership
2d
Data & AI | Experienced Analyst
Deloitte —Perth WA
- $70,000 - $97,000 a year
- SQL
- Analysis skills
- AI
- Parental leave
Botanist
WSP —Perth WA
- Employee stock purchase plan
2027 Graduate Hydrologist
AECOM —Perth WA
- Full-time
- Hybrid work
- Bachelor's degree
- Civil Engineering
- Communication skills
AWS Cloud Architect | Senior Manager | Perth
Deloitte —Perth WA
- AWS
- Presentation skills
- AI
- Parental leave
Analyst - Private Tax & Advisory - Perth
Deloitte —Perth WA
- Communication skills
- Parental leave
Senior Manager - Private Tax & Advisory - Perth
Deloitte —Perth WA
- Communication skills
- Parental leave

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Collections Engagement Specialist

Commonwealth Bank -
Perth WA

Apply Now

Job Details

Part-time
6 hours ago

Benefits

Work from home

Qualifications

Communication skills
Negotiation

Full Job Description

See yourself in our team

Join the Early Customer Engagement team, a dedicated group committed to helping customers manage their financial commitments. We work with customers to understand their circumstances and find sustainable payment solutions that support their needs while protecting their relationship with Bankwest.

Your impact

As an Early Customer Engagement Specialist, you will make and receive calls from Bankwest customers who have fallen behind on payments across Credit Cards, Home Loans, Personal Loans and Overdrawn Transaction Accounts. Your role will focus on understanding each customer's situation, providing excellent service, and using your negotiation skills to agree on suitable repayment solutions. Through meaningful conversations, you'll help customers get back on track while delivering positive outcomes for both the customer and Bankwest.

What will help you succeed?

You are motivated, empathetic and resilient, with strong communication and negotiation skills. You actively listen, build rapport quickly, and remain focused on achieving positive outcomes. You enjoy working in a fast-paced environment and are driven to meet and exceed performance expectations.

Shift details

Part-time opportunities are available, working 32 hours per week.
The team's operating hours are Monday to Friday, 6:00am to 6:00pm. Rosters will be allocated within these hours.
This role commences on 26 October 2026. Successful applicants must be available to attend two weeks of mandatory full-time training in the Perth office, Monday to Friday (hours to be confirmed).
A key benefit of this role is the opportunity to work from home as part of a hybrid working model. Following successful completion of training and once you have demonstrated the ability to consistently perform the role independently and effectively, you will transition to primarily working from home, with a hub day once a fortnight on a Wednesday to collaborate and connect with colleagues.

What's in it for you?

This is an opportunity to make a genuine difference in the lives of our customers by helping them regain financial confidence and remain in their homes. In return, you'll receive comprehensive training, ongoing coaching and support, and access to the career development opportunities available across Bankwest and the Commonwealth Bank Group.

Important information about the role

This role involves managing a high volume of customer interactions over the phone, including complaints and emotionally challenging conversations. You may at times speak with customers who are distressed, vulnerable or frustrated. Success in this role requires emotional resilience, excellent communication skills, and the ability to remain calm, professional and customer-focused under pressure.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 11/09/2026

Apply Now

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collections engagement specialist jobs in perth, wa

Collections Engagement Specialist

Senior Performance Reporting Specialist

Data & AI | Experienced Analyst

Botanist

2027 Graduate Hydrologist

AWS Cloud Architect | Senior Manager | Perth

Analyst - Private Tax & Advisory - Perth

Senior Manager - Private Tax & Advisory - Perth

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