In-Demand Operations team leader Jobs in Parramatta, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Home Library Services Assistant
Cumberland Council —Merrylands NSW
- $34.33 - $42.05 an hour
- Part-time
- Remote
- Heavy lifting
- Customer service
- Senior Secondary Certificate of Education
- Health insurance
- Annual leave
3d
Team Leader Development Support
City of Parramatta Council —Parramatta NSW
- $108,795 - $119,781 a year
- Full-time
- Hybrid work
- Administrative experience
- Recruiting
- Leadership
- Health insurance
- Parental leave
5d
Cafe Operations Manager
XS Espresso Franchising Pty Ltd —Greater Sydney NSW
- $85,000 - $90,000 a year
- Full-time
- Maintenance
- Recruiting
- In-person
Quick Apply
6d
Opening Team Leader - Franchise
DOPA Rouse Hill —Rouse Hill NSW
- $65,000 - $66,500 a year
- Part-time
- Hospitality
- Management
- Customer service
- Employee discount
- Free food
Quick Apply
6d
Lacoste Retail Assistant Store Manager | Homebush DFO
Lacoste —Homebush NSW
- Full-time
- Sales
- Employee assistance program
- Employee discount
Quick Apply
Customer Service Manager - Expression of Interest
Contour Education —Parramatta NSW
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
Customer Service Team Member - Healthcare - Expression of Interest
Toll Group —Eastern Creek NSW
- Full-time
- CRM software
- Customer service
- Salesforce
Stocktake Team Member
Coles Supermarkets —Baulkham Hills NSW
- Employee assistance program
- Gym membership
Operation Control Centre Team Leader - Contact Centre
CDC NSW —Seven Hills NSW
- $90,000 - $95,000 a year
- Weekend availability
- CRM software
- Business
- Leadership
Event Cinemas Liverpool - General Cinema Worker
EVT Group —Liverpool NSW
- Management
- Customer service
- No degree
Team Manager
Woolworths Supermarkets —Parramatta NSW
- Weekend availability
10d
Branch Manager
Kent Removals and Storage —Yennora NSW
- Full-time
- Health insurance
- Employee discount
Quick Apply
Membership Consultant - Winston Hills
Anytime Fitness —Winston Hills NSW
- Temporary
- CPR Certification
- Sales
- First Aid Certification
- Gym membership
Quick Apply
14d
Service Desk & Field Support Team Lead – Centres of Excellence
TAFE NSW —Meadowbank NSW
- $168,598 a year
- Temporary
- No degree
3d
Assistant Store Manager | BRAS N THINGS | Parramatta
Bras N Things —Parramatta NSW
- Full-time
- Parental leave
- Employee assistance program
5d
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Cinema Worker Level 2
EVT Group —Parramatta NSW
- Management
- Customer service
- No degree
10d
Team Manager - Accounts Payable
3001 DXC Technology Australia Pty Limited —Macquarie Park NSW
- Full-time
- Case management
- In-person
- AI
- Parental leave
- Employee assistance program
Shift Leader
BAKE'D —Merrylands NSW
- $29.88 - $44.82 an hour
- Part-time
- Hospitality
- Customer service
- POS
- Employee discount
Quick Apply
7d

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

operations team leader jobs in parramatta, nsw

Operations Manager - NDIS Service Provider

Home Library Services Assistant

Team Leader Development Support

Cafe Operations Manager

Opening Team Leader - Franchise

Lacoste Retail Assistant Store Manager | Homebush DFO

Customer Service Manager - Expression of Interest

Customer Service Team Member - Healthcare - Expression of Interest

Stocktake Team Member

Operation Control Centre Team Leader - Contact Centre

Event Cinemas Liverpool - General Cinema Worker

Team Manager

Branch Manager

Membership Consultant - Winston Hills

Service Desk & Field Support Team Lead – Centres of Excellence

Assistant Store Manager | BRAS N THINGS | Parramatta

Client Service Specialist - Sydney

Cinema Worker Level 2

Team Manager - Accounts Payable

Shift Leader

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