In-Demand Customer specialist – insurance claims Jobs in Parramatta, Nsw

Customer Specialist – Insurance Claims
St Andrews's Group —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick Apply
Claims Administration Specialist
Acorn Rentals —Macquarie Park NSW
- Overtime
- Customer service
- No experience needed
- Microsoft Office
Life Insurance / Group Insurance Claims Specialist
KPMG Australia —Sydney NSW
- Contract
- Hybrid work
- Analysis skills
- Communication skills
- Parental leave
Quick Apply
Claims Specialist
Coles Group —Macquarie Park NSW
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Employee stock purchase plan
9d
Senior Customer Resolutions Specialist
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
Recoveries Specialist
Procare Group —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Negotiation
Insurance Specialist
Global Trade Holding —Sydney NSW
- Bachelor's degree
- Business
- Communication skills
Claims Service Specialist
Guild Group —Sydney NSW
- Full-time
- Hybrid work
Customer Value Specialist Rhodes Hub
Bupa —Rhodes NSW
- Full-time
- Sales
- Health insurance
- Dental insurance
Pet Claims Specialist
Guild Group —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance program
- Employee discount
12d
Claims Governance & Risk Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Claims Advisor
EML —Sydney NSW
- Full-time
- Remote
- Microsoft Office
- In-person
- Communication skills
- Work from home
- Parental leave
Claims Consultant, REST
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Claims Technical Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Case Manager
EML —Parramatta NSW
- Full-time
- Customer service
- Negotiation
- Work from home
- Parental leave
Claims Consultant
EML —Sydney NSW
- Full-time
- Remote
- Customer service
- In-person
- Communication skills
- Work from home
- Parental leave
Senior Personal Lines Claims Specialist
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
5d
Injury Management Specialist - NSW Workers Compensation
Gallagher Bassett —Parramatta NSW
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee stock purchase plan
- Health insurance
Motor Claims Specialist
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Group Claims Consultant
Zurich Insurance —North Sydney NSW
- Full-time
- Hybrid work
- No degree
- Communication skills
- Annual leave
- Parental leave

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Customer Specialist – Insurance Claims

St Andrews's Group
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Customer service
Organisational skills
Communication skills

Full Job Description

About the role

As a Customer Specialist in Insurance Claims, you will play a vital role in providing exceptional service to our customers. Your primary responsibility will be managing Life Insurance claims (including fully and simplified underwritten products) as well as Consumer Credit Insurance (CCI) claims, to assist customers through a smooth and efficient process.

This position is essential for maintaining customer satisfaction and trust in our services, contributing to the overall success of our organisation by assessing claims fairly, accurately and in accordance with policy terms, legislation and internal guidelines. Our goal is to deliver a high standard of customer service during sensitive life events.

Responsibilities

Manage Life insurance claims end‑to‑end, including Fully and simplified underwritten policies.
Manage Consumer Credit Insurance (CCI) claims in line with policy and regulatory requirements.
Evaluate and process claims documentation to ensure accuracy and compliance with company policies.

Communicate clearly and respectfully with customers, third party representatives, medical providers and internal and external stakeholders.
Communicate effectively with customers to address inquiries and resolve issues related to their claims.

Collaborate with internal teams and/or external stakeholders to expedite claim resolutions and improve service delivery.
Maintain detailed records of customer interactions and claims status in the company database.
Contribute to team collaboration and continuous improvement.

About you

To be successful in this role, you will have:

Experience in Life insurance claims and/or CCI claims, financial services, or a regulated customer service environment.
Understanding of underwritten and simplified underwritten Life products.
Ability to interpret policies, medical information and financial documentation.
Strong written and verbal communication skills.
Ability to handle sensitive or complex customer interactions with empathy and professionalism.
Good attention to detail and sound decision‑making skills.
Confidence working with policies, procedures and timeframes
Strong organisational skills and ability to manage competing priorities.

What we offer

A supportive and collaborative team environment.
Meaningful work supporting customers at important life stages.
Training and development opportunities within Life and CCI claims.
Flexible working arrangements (where applicable).
Hybrid working environment.
Competitive remuneration and employee benefits including wellbeing days.

How to apply

Please submit your application via Employment Hero, including your resume and a brief cover letter outlining your suitability for the role.

Company Overview

Please visit our company website for more information

Quick Apply

Refine Your Search

customer specialist – insurance claims jobs in parramatta, nsw

Customer Specialist – Insurance Claims

Claims Administration Specialist

Life Insurance / Group Insurance Claims Specialist

Claims Specialist

Senior Customer Resolutions Specialist

Recoveries Specialist

Insurance Specialist

Claims Service Specialist

Customer Value Specialist Rhodes Hub

Pet Claims Specialist

Claims Governance & Risk Specialist

Claims Advisor

Claims Consultant, REST

Claims Technical Specialist

Case Manager

Claims Consultant

Senior Personal Lines Claims Specialist

Injury Management Specialist - NSW Workers Compensation

Motor Claims Specialist

Group Claims Consultant

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