In-Demand Ai factory customer engineer Jobs in Parramatta, Nsw

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Objective —Sydney NSW
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Dell Technologies —Chatswood NSW
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Objective Corporation —Sydney NSW
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SafetyCulture —Sydney NSW
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SafetyCulture —Sydney NSW
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Staff Cloud Infrastructure Security Engineer
SafetyCulture —Sydney NSW
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SafetyCulture —Sydney NSW
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4d
GTM Engineer
SafetyCulture —Sydney NSW
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Senior Manager, Growth Technology Lead
SafetyCulture —Sydney NSW
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Staff or Senior Technical Application Engineer – Windows 11 PC Ecosystem (Australia)
Qualcomm —Sydney NSW
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Maintenance Technician
Anduril Industries —Sydney NSW
- Full-time
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Senior Azure Cloud Customer Experience Engineer - Japanese Speaking
Microsoft —Sydney NSW
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Enterprise Account Manager
NEXTDC —Sydney NSW
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Senior Solutions Architect
Vertiv —Sydney NSW
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4d
Mechanical Commissioning Engineer
CAI —Sydney NSW
- Full-time
- Hybrid work
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- Bachelor's degree
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Electrical Commissioning Engineer
CAI —Sydney NSW
- Full-time
- Hybrid work
- Construction site
- Engineering
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Data Architect / Engineer
Interactive —Sydney NSW
- Full-time
- Azure
- SQL
- AI
Quick Apply
7d

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Technical Support Engineer - Remote APAC

Factory -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

CI/CD
Azure
Enterprise software
Disaster recovery
AWS
Security
AI
Communication skills

Full Job Description

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product’s scalability. As with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale.

What you will do and achieve:

Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform.
Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.

Qualifications:

We consider all candidates with an eye for those who are self‑taught, insatiably curious and multi‑faceted. Ideal candidates should have strong technical experience in one or more of the following areas:

Programming: proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js.
Operational experience: experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud.
Excellent written and verbal communication skills.
A genuine desire to help people and advocate for customer success.
A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time.
A capacity to rapidly learn new technical skills and adapt to emerging technologies.
Strong teamwork skills and sound judgment on when to seek help or collaborate.

Nice to Have:

Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission.
Prior work at startups or in high‑growth environments where you built processes and tools from scratch.
Familiarity with observability tools, automation frameworks or CI/CD pipelines.
Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).

Apply Now

Refine Your Search

ai factory customer engineer jobs in parramatta, nsw

Technical Support Engineer - Remote APAC

AI Factory Customer Engineer

Product Design Engineer / Technologist

Senior Software Engineer - Fullstack (Java/AWS/ReactJS)

Advisory AI Architect

Senior Software Engineer - Fullstack (Java/AWS/ReactJS)

Senior Fullstack Engineer

Senior/Staff Backend Engineer - Search

Staff Cloud Infrastructure Security Engineer

Senior Software Engineer

GTM Engineer

Senior Manager, Growth Technology Lead

Staff or Senior Technical Application Engineer – Windows 11 PC Ecosystem (Australia)

Maintenance Technician

Senior Azure Cloud Customer Experience Engineer - Japanese Speaking

Enterprise Account Manager

Senior Solutions Architect

Mechanical Commissioning Engineer

Electrical Commissioning Engineer

Data Architect / Engineer

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