The Opportunity
We’re looking for a dedicated and experienced Conference & Events Manager to oversee the Conference & Events (C&E) operations at the Q Station Hotel, with additional responsibilities across all operational F&B outlets where required.
Your Mission
- Oversee the planning, service delivery, and operations of all Conference & Events outlets, and supporting all operational F&B outlets as per business needs.
- Ensure top-tier service and guest satisfaction, leading by example and maintaining strong communication with the team.
- Provide ongoing mentorship, support, and training for the F&B Team.
- Drive revenue growth through targeted initiatives and maintain strong cost control.
About Q Station
The Q Station Hotel is located in the heart of the North Head National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney’s best ghost and history tours.
People are at the core of everything we do, and our commitment is to ensure long-term success and development for every person who chooses to make Q Station the place they love to work. We are proud of the opportunities we provide to our team to grow their skills and careers in hotels and hospitality.
The Role
This role is suitable for someone with an extensive background in event management and proven leadership capabilities, capable of overseeing the efficient planning and delivery of a high volume of events whilst elevating the overall guest experience.
Reporting to the Food & Beverage Manager, you will:
Key Responsibilities
- Full ownership of Conference & Events daily operations, including our buffet-style breakfast restaurant.
- As required, support the operations of our other F&B outlets.
- Manage wedding service planning and delivery, ensuring flawless execution of all wedding events.
- Lead, mentor, and manage F&B staff, focusing on service consistency and team performance.
- Assess and review customer satisfaction to ensure service standards meet or exceed expectations.
- Coordinate with guests and all relevant hotel departments to ensure seamless event delivery, including dietary and timing requirements.
- Attend Banquet Event Order (BEO) meetings to ensure cross-departmental alignment.
- Monitor and manage conference service equipment, stock, and vehicles.
- Prepare and manage staff rosters, monitor staffing levels, and approve timesheets.
- Assist with the planning and delivery of key events (e.g., Christmas, NYE).
- Maintain high cleanliness standards across all outlets under your responsibility.
- Manage beverage stocktakes and ensure accurate stock control.
This is a hands-on operational role, not office-based. You’ll spend minimal time at a desk and will be focused on managing the operational aspects of events primarily on the floor.
Essential Criteria
- Proven experience in Conference & Events management within hotel or multi-outlet operations, with a focus on event execution and service delivery.
- Excellent F&B service skills, including the ability to prepare barista-style coffees - bartending experience is advantageous.
- Leadership experience managing teams and driving operational excellence.
- Strong administrative skills, with experience in budget management, rostering, and recruitment.
- Maintain up-to-date Responsible Service of Alcohol (RSA) and Food Safety certifications.
- Maintain a valid Australian Driver's License.
- Excellent communication, organisational, time management, and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of attention to detail.
- Capable of performing the physical tasks required to manage event operations across a 33-hectare site.
- Willing to work across weekdays, weekends, public holidays, and both day/evening shifts.
- Strong resilience, with the ability to maintain a positive attitude and composure under pressure, adapting to changing priorities and ensuring consistent service delivery.
What Q Station can offer you
- Discretionary tips
- A beautiful work environment on the edge of Sydney Harbour with exclusive access to Quarantine Beach and Harbour views
- Discounts for accommodation, food & beverage, car hire and more
- Accor Staff Benefits Globally
- Working with a fun, vibrant and friendly team
- Employee Assistance Program
- Discount on all food and beverage
- Referral Program
- Free onsite parking
APPLY NOW!
We appreciate all candidates who have taken the time to apply but only shortlisted candidates will be contacted. No agencies.
Job Types: Full-time, Permanent
Pay: $80,000.00 – $90,000.00 per year
Benefits:
- Employee discount
- Referral program
Ability to commute/relocate:
- Manly NSW 2095: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you currently have the legal right to work in Australia? If yes, please specify your work rights (e.g. citizen, permanent resident, visa type)
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
Work Location: In person
