In-Demand Reservations agent Jobs in Palm Beach, Qld

Reservations Agent
Accor Apartments & Realty —Tweed Heads NSW
- Part-time
- Hospitality
- Customer service
- Communication skills
14d
Night Caretaker / Guest Service Agent
Oaks Hotels —Coolangatta QLD
- $27.97 - $41.96 an hour
- Part-time
- Hospitality
- Customer service
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Reservations/Guest Experence All Rounder
AccorHotel —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick Apply
Guest Service Agent
Oaks Hotels —Kingscliff NSW
- $27.97 - $41.96 an hour
- Part-time
- Resort
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
Accor Apartments & Realty —Surfers Paradise QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
14d
Guest Service Agent
Avani —Broadbeach QLD
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Parental leave
Quick Apply
Guest Experience Agent
SOFITEL —Broadbeach QLD
- Part-time
- Communication skills
Quick Apply
Japanese Speaking Tour Coordinator - Groups
H.I.S. Oceania Region —Surfers Paradise QLD
- $50,000 - $60,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
11d
Group Sales Executive
Accor Apartments & Realty —Gold Coast QLD
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel

More jobs to discover

Find similar jobs that you might be interested in.

Night Caretaker / Guest Service Agent
Oaks Hotels —Coolangatta QLD
Accurately process reservations, check-ins, check-outs and guest account transactions while ensuring strict confidentiality of guest information.
$27.97 - $41.96 an hour
Quick Apply

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Reservations Agent

Accor Apartments & Realty -
Tweed Heads NSW

Apply Now

Job Details

Permanent | Part-time
14 days ago

Qualifications

Hospitality
Customer service
Communication skills

Full Job Description

Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of the Southern Gold Coast and Tweed Heads region by heading down to the beach, or visiting one of the many pubs, clubs, or restaurants along the foreshore and surrounds.

Purpose
As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
Safely and securely handle payment transactions, verifying billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

Customer service-oriented with exceptional communication skills
Previous experience in a similar role in the hospitality industry is preferred
Proficiency in using reservation and property management systems is a plus
Problem-solving skills and the ability to remain calm under pressure
Team player with a positive attitude and willingness to go the extra mile

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Now

Refine Your Search

reservations agent jobs in palm beach, qld

Reservations Agent

Night Caretaker / Guest Service Agent

Reservations/Guest Experence All Rounder

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Experience Agent

Japanese Speaking Tour Coordinator - Groups

Group Sales Executive

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