Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Your Role
The Senior Case Manager is responsible for the Management of a portfolio of claims under the WIRC Act where the primary focus is on proactive claims management service for all customers. We currently have a 6 month, full-time position available, with potential to extend. We offer a flexible hybrid approach, working in our Melbourne CBD office and WFH. We also offer the flexibility of a 9-day compressed working fortnight or a monthly RDO.
The role will focus on the RTW and recovery of the injured worker in collaboration with their employer and treatment team. This will require you to build strong working relationship with your aligned employer to achieve sustainable claims outcomes for their injured workers and business.
You will specialise in all part of the claims management process including initial liability determinations, return to work planning, claim closure, dispute resolution and more.
The role will focus on the RTW and recovery of the injured worker in collaboration with their employer and treatment team. This will require you to build strong working relationship with your aligned employer to achieve sustainable claims outcomes for their injured workers and business.
How you'll make an impact
You will contribute to Gallagher Bassett across the following:
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Ensuring compliant management of current and ongoing claims within the provisions of the WIRC Act and the non-delegated claims management model
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Delivering excellent customer service to injured workers and collaborating with the treating doctor
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Identifying and assisting in achieving sustainable early Return to Work outcomes
- Ensuring the swift processing of accounts for independent service providers and injured workers
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Determining claims in accordance with delegated limits and legislation and managing claims on an ongoing basis to finalisation
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Participating in Claim Review Meetings and Case Conferencing and prepare up to date summary reports of claims for your client
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Conducting regular face to face case conferences with treating health providers, injured workers, clients and any other relevant stakeholders
About you
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Workers Compensation claims management experience
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Knowledge and experience in managing a portfolio of claims under the WIRC Act
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Strong knowledge of the provisions of the WIRC Act
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Proven experience in building lasting relationships and having quality face to face conversations with clients/customers
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Sound knowledge and experience in the Microsoft Office Suite of products and other work-based systems
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The ability to work both in a team setting and autonomously
What we can offer you:
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Flexible work arrangements – including WFH
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9 day fortnight or monthly RDO
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Paid Parental Leave
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Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
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Exciting career – as our Company grows, so do the opportunities for our people
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Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
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Service recognition awards and employee assistance program for yourself and immediate family members
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A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
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Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
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Reproductive leave
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Birthday Club - have a day off during your birthday month as a gift from GB!
If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
