JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Title: Building Operations Supervisor
Business unit: Property Management Victoria
Reporting to: Retail Operations Manager
Current Asset: Southgate Precinct
Team/Property Overview
Property Overview : Southgate is an iconic asset in the Southbank precinct which has been home to many prolific commercial and retail organisations.
At 85,000 square metres it is a significant footprint with a current focus on increasing occupancy of both retail and commercial spaces.
Commercial (IBM & HWT Towers): Approx. 70,000 NLA
Retai : Approx. 15,000 NLA
Position Purpose
The Operations Manager will assist with the management of the day-to-day client activities for the assigned property/facility and be the on-site key point of contact for key stakeholders and client. The role will assume overall responsibility for operational site budgets, programmed and reactive maintenance regimes, contractor management, management of minor works and management of risk and compliance programs.
Duties & responsibilities
Oversee the pre-qualification process for all contractors, including CM3 pre-qualification, JLL and site-specific inductions, and site sign in/out requirements.
Escort contractors to plant rooms and other base building areas as required.
Actively look for ways and provide recommendations to improve building presentation, plant/equipment operation, safety/risk management and compliance.
Oversee daily Building Automation System (BAS).
Complete daily, weekly, monthly property inspections as directed.
Ensure daily review and close out of tenant work requests, following up with the management team as required.
Manage cleaning services contractual requirements (base building).
Manage car park operations (base building).
Coordinate waste management and recycling programs with cleaners ensuring compliance as per SOP.
Manage security personnel, systems and contractual requirements.
Act as the first point of contact for security operations.
Ensure master contract register is updated.
Oversee the site SharePoint administration management.
Act as the first point of contact for all ad hoc requests from building management team.
Assist with site admin as required.
Ensure all Essential Safety Measures requirements are met.
Co-ordinate contractors and monitor performance and compliance, including review of all service records to ensure compliance with contract and essential safety measure requirements. Maintain, and track delivery against, a documented maintenance schedule.
Be available by phone and provide assistance for after-hours emergencies and callouts to the properties, attending as required.
Keep Property Manager informed of all issues which may affect the building operation, compliance and/or comfort of tenants.
In conjunction with the Operations Manager, monitor and address faults pertaining to the efficient operation of plant and equipment servicing the sites.
In conjunction with the Operations Manager, actively participate in JLL’s Risk and Compliance programs and audits, preparing proactively and ensuring all action items identified during audits are promptly addressed and adhere to JLL incident reporting and escalation protocols.
Provide support in the coordination of any emergency breakdown rectification that has either a direct or indirect impact on normal building operations.
Assist with formulating contracts for maintenance and services and the tendering of such services.
Maintain site log books and relevant electronic records, and documents pertaining to the site and the provision of on-going maintenance on JLL platforms
Maintain contractor database
As directed by the Operations Manager, manage any operational issues, repairs and maintenance in accordance with agreed expenditure limits.
Oversee key and access card auditing programs, always ensuring the security of the buildings.
Performance objectives
Operational excellence
Provide superior client service
Provide superior customer service to the precinct tenants
Contribute to the growth of the precinct
Enhance own professional and personal skills
Meet assigned financial targets
Key skills
Demonstrated knowledge of technical services, especially HVAC, BAS, Fire safety and electrical systems
Experience within the property industry – specifically building services and Facilities Management
An understanding of compliance and risk management requirements
Contractor management experience
Ability to deal with a variety of complex issues concurrently, within tight operational deadlines
Goal oriented and focused on meeting performance targets
Excellent client service including written and verbal communication skills
Ability to work well in a team environment
Sound computer skills including Microsoft suite of products
Tertiary qualifications in Facility Management or related field (desirable, not mandatory)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
