Project Support Officer - Program Management Office
APS4
Townsville
Ongoing/Non-ongoing; Full-time
Applications close Sunday 13th September 2026, 11:59pm AEST
The Position
We are seeking an experienced Project Support Officer to join the Reef Authority’s Business Operations section as a Program Management Office (PMO) Support Officer. This is a fast paced role requiring close collaboration with responsible officers to meet reporting and compliance requirements. Attention to detail, sound time management, and clear communication will be essential to meet agreed timeframes for deliverables and outputs.
You will work closely with internal and external stakeholders and be an active team member within the Business Operations section, contributing to the coordination, delivery, and reporting of the Annual Operating Plan and Capital Works program (as required).
The PMO Support Officer will contribute to the continuous improvement of project management and reporting practices through the development, maintenance, and enhancement of Microsoft 365 solutions. This includes leveraging Power Apps, PowerBi, Power Automate, and SharePoint Online to streamline business processes, automate workflows, improve data quality, and provide meaningful reporting and insights.
The role will support the design and maintenance of digital tools and dashboards that enable effective project governance, portfolio reporting, stakeholder engagement, and decision-making across the Reef Authority. A proactive approach to identifying opportunities for innovation and process improvement within the Microsoft ecosystem will be highly valued.
This role will also provide administrative support for a Capital Works program, contributing to effective project governance and progress reporting. Experience supporting project delivery, combined with strong organisational and communication skills, will make you an ideal candidate.
What you'll do
- Provide administrative and project support (including for a Capital Works program) to maintain project records and documentation (monitoring schedules, action items and key milestones), and supporting reporting activities in accordance with established governance processes.
- Engage and liaise with internal and external stakeholders, contributing to effective communication, information flow, and coordination of program and reporting activities.
- Develop and maintain innovative project/program reporting (including reports, dashboards, and supporting materials) to deliver high-quality reporting across the Reef Authority, including Annual Operating Plan and other high-level strategic reporting.
- Contribute to continuous improvement processes and practices, working collaboratively within the PMO team (and broader Corporate Services Branch) to support innovative process improvements, creating efficiencies and streamlining processes to improve user experience.
- Develop and maintain Microsoft 365 solutions (including SharePoint, Power Automate, Power Apps and PowerBi), including but not limited to, design/executing workflows, supporting system improvements, creating reports and dashboards, and ensuring solutions remain effective, reliable and aligned with business requirements.
What you'll bring
- You have demonstrated experience providing project support for Capital Works or complex projects, including monitoring project schedules, budgets, and deliverables, and supporting compliance with governance and reporting requirements.
- You have well developed written communication and reporting skills, with the ability to prepare accurate, timely, and high quality project documentation, progress reports, and briefings for a range of audiences.
- You possess strong organisational and time management skills, with proven ability to manage competing priorities, meet deadlines, and maintain attention to detail in a fast paced environment.
- You have effective stakeholder engagement skills, with demonstrated capacity to liaise professionally with internal and external stakeholders and support collaborative working relationships.
- You work effectively independently and within a team, contributing positively to a Program Management Office or project office environment, supporting shared outcomes and innovative reporting frameworks.
For more information about this opportunity, please contact Amanda Sexton, Assistant Director - Program Management Office (PMO), Ph. (07) 4750 0820
Why join the Reef Authority?
At the Reef Authority, you'll build a meaningful career while helping protect one of the world's most iconic natural assets. We offer a supportive, flexible and purpose-driven workplace where your work has real impact.
You'll enjoy competitive APS employment conditions, including up to 15.4% employer superannuation, flexible working arrangements, wellbeing initiatives, professional development opportunities and a collaborative culture committed to protecting the Great Barrier Reef for future generations.
Essential Requirements
To be eligible for employment, candidates must be an Australian citizen at the time of application.
The position requires a Baseline security clearance. Successful candidates will be required to obtain and maintain a clearance at this level.
The successful candidate will be willing to provide identity documents and undergo an identity pre-employment check through a Document Verification Service.
How to apply
The Reef Authority is committed to authenticity and integrity in all recruitment activities. We want to understand who you are, your experiences, and what you bring to the role.
While you may use AI tools to assist with your application, your final submission must reflect your own voice, skills, and experiences. Candidates should familiarise themselves with the Principles for candidate use of AI in recruitment.
Misrepresentation or unethical use of AI can compromise fairness and integrity and may result in removal from the process or other consequences. AI should be used to support (not replace) your authentic contribution.
Please ensure you read the instructions below and on the Position Description carefully, noting failure to address identified requirements may lead to your application being deemed ineligible.
You will be required to prepare a response document (“pitch”) in MSWord or PDF format using standard margins and size 11 Arial font.
Please prepare a ‘pitch’, as outlined in the Position Description, in relation to the advertised role, outlining:
- how your experience, abilities, knowledge and personal qualities would enable you to perform the duties and meet the technical and behavioural capabilities of the role.
- any specific examples or achievements that demonstrate your ability to perform the role.
- how you meet the eligibility requirements and qualifications for the position.
When crafting your response, we encourage you to review ‘Cracking the Code’ and the relevant Australian Public Service Work Level Standards which can be found on the Australian Public Service Commission website: www.apsc.gov.au.
Please complete your application online and provide:
- your ‘pitch’ (as described above and in the position description).
- proof of Australian citizenship (an Australian Passport or Australian Birth Certificate)
- a current curriculum vitae (resume)
Applicants are advised to read further information provided on the Great Barrier Reef Marine Park Authority Careers website.
PLEASE NOTE: - The panel may not consider additional information such as a cover letter or content exceeding the page limit.
Notes
- The current position is ongoing however through this process may create a merit pool to fill similar ongoing and non-ongoing positions that become available within the next 18 months.
- We do not accept unsolicited résumés from recruitment agencies.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Eligibility
Employment with the Reef Authority is subject to:
- Conditions prescribed within the Public Service Act 1999.
- Australian Government Security Vetting Agency (AGSVA) granting a security clearance at the required level.
- Evidence of citizenship status.
- Evidence of qualifications required of the role.
- Evidence of a completed national police-check with no risks identified by the Reef Authority.
- The CEO of the Reef Authority, or their Delegate, approving a Notice of Engagement.
- The Australian Government Security Clearance Application Guide Book provides information on minimum eligibility requirements for holding a security clearance at the required level. Please ensure that you are able to provide the necessary documents if you apply for the position. More information on the security clearance vetting process is available on the AGSVA website.
