In-Demand Senior remote Jobs in New South Wales

Senior Customer Service Hero
ClassBento —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Cooking
Quick Apply
12d
Senior Customer Success Manager
b2wise APAC —Wyong NSW
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
HR Advisor - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Customer service
- Salesforce
- AI
- Parental leave
Quick Apply
Strategy & Operations Senior Manager, Australia
Whatnot —Sydney NSW
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Senior Manager of Partnerships (AU) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Sales
- Business development
- Analysis skills
- Parental leave
Quick Apply
1d
Senior Bookkeeping Manager
Sleek —Sydney NSW
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Team management
- AI
- Annual leave
- Work from home
Quick Apply
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
Senior Project Manager
Rubrik Security Cloud —Sydney NSW
- Remote
- Azure
- PMP
- AWS
7d
Hero Enablement Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Communication skills
- Parental leave
Quick Apply
Internal Auditor
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Finance
- Bachelor's degree
- Work from home
Quick Apply
Lead Product Owner - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Analysis skills
- Agile
- AI
- Parental leave
Quick Apply
Account Executive (AE / Closer) - Remote
Secure IQ Services —Crows Nest NSW
- Full-time
- Remote
Quick Apply
Senior Front-End Engineer - Fintech - Remote
The Argyle Network —Sydney NSW
- $170,000 a year
- Full-time
- Remote
- Computer Science
- AWS
- Bachelor's degree
Customer Success Account Manager
Zensai —Sydney NSW
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Annual leave
- Parental leave
Quick Apply
7d
Marketing Operations Specialist - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- AI
- Parental leave
Quick Apply
Senior Telephone Account Manager
Kinatico —Sydney NSW
- $100,000 - $120,000 a year
- Full-time
- Remote
- Salesforce
- Microsoft Office
- Business
Quick Apply
Senior Facilitators - Journey of Hope
Save the Children Australia —Sydney NSW
- $4.40 - $62.81 an hour
- Evenings as needed
- Remote
- Experience working with children
- Organisational skills
- Communication skills
7d
Contract Administrator
DM Group Services Pty Ltd —Roselands NSW
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Work from home
Quick Apply
3d
Senior Enterprise Customer Success Manager
Workato —Sydney NSW
- Analysis skills
- Education
- Bachelor's degree
Senior Engineering Operations Manager - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AWS
- AI
- Parental leave
Quick Apply

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Senior Customer Service Hero

ClassBento -
Chatswood NSW

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year
12 days ago

Qualifications

Google Suite
Multilingual
Customer service
Cooking
Zendesk
Communication skills
Help desk

Full Job Description

ClassBento Senior Customer Service Hero

Full-time | Hybrid – Chatswood

Apply now with a cover letter — we’d love to hear from you!

Do you love customer service and have a passion for art, craft and cooking experiences? Are you an experienced customer service professional who loves helping people and finding solutions?

We’re looking for an enthusiastic, articulate and people-focused Senior Customer Service Hero to join our team. This is a hands-on role for someone who genuinely loves customer service, thrives in a fast-paced environment and wants to make a meaningful impact on our customers, teachers and team.

About ClassBento

ClassBento is a community marketplace for fun workshops, activities and leisure experiences, both in-person and online. We help people switch off, learn new skills, discover new passions and improve their wellbeing.

In a world that’s more connected than ever, stress and burnout are on the rise. Our experiences give people the chance to slow down, get creative and enjoy the simple pleasure of making something with their own hands.

It’s meaningful work, and we’re proud of the impact we have on individuals, teams and small businesses.

About the Role

This is a hands-on role, ideal for an experienced customer service professional who is a team player and genuinely loves helping others.

As a Senior Customer Service Hero, you’ll be one of the go-to people within the Customer Service team. We expect our Customer Service team to consistently deliver exceptional service, support and coach one another, stay motivated and uphold high service standards across all customer touchpoints.

As well as your day to day tasks, you’ll handle more complex customer enquiries and escalations, support your teammates, share your knowledge and help ensure we consistently deliver an exceptional customer experience.

You’ll work directly with customers via phone and Zendesk, while also helping the wider team stay on track. You’ll be proactive, flexible and always looking for opportunities to improve the customer experience and the way the team works.

This is a full-time role, Monday to Friday, with some flexibility for the right person. The position is hybrid, with a requirement to work from our Chatswood office 2–3 days per week.

Responsibilities

Help maintain our strong customer reputation and 5-star rating across Google and other platforms.
Provide exceptional day-to-day customer service across inbound channels, primarily email and phone.
Act as an intermediary between customers and teachers to resolve queries and manage issues or conflicts with professionalism and empathy.
Act as a senior point of escalation for complex customer or service-related issues.
Identify opportunities to improve team productivity, processes and the overall customer experience.
Monitor team reporting and performance against relevant OKRs and targets.
Work closely with Growth Partners to find fair, win-win outcomes when customer complaints arise.

Skills & Experience

Excellent communication skills, both written and verbal.
Minimum 4 years' experience in customer service or a similar role.
Enthusiastic, outgoing and confident, with exceptional people skills.
Adaptable, resilient and comfortable in a fast-paced environment.
Highly organised with strong attention to detail - you don’t drop the ball.
A collaborative team player who enjoys supporting and helping others grow.
Experience working in an office environment, both in-person and remotely.
Confident managing conflict and able to calmly handle challenging situations without letting them get you down.
A genuine passion for delivering exceptional customer experiences.
Experience using helpdesk software such as Zendesk and Aircall, as well as GSuite/Google Workspace.

Cultural Fit

Conscientious – You take ownership, pride yourself on doing great work and supporting your team.

Open – You value feedback, love learning and are committed to continuous improvement.

Caring – You build empathetic, professional relationships with colleagues and customers alike.

Nice to Have

Experience working in a tech startup.
Knowledge of online marketplaces.
Experience mentoring or coaching other customer service team members.
A genuine love for experiences, arts and crafts.

The Fun Stuff

Join a talented team making a genuine social impact.
Competitive base plus super
$500 training budget.
$1,000 worth of ClassBento experiences each year.
Flexible office and remote work environment.
Supportive, positive workplace — rated 5 stars on Glassdoor and Indeed.
Opportunities to contribute to projects within the Customer Service team and collaborate across other departments as the business grows.

Ready to Make an Impact?

If you’re an experienced customer service professional who loves helping people, thrives on solving problems and wants to be part of a team that genuinely cares about its customers and teachers, we’d love to hear from you.

Job Type: Full-time

Eligibility: Applicants must have full Australian working rights

Pay: $75,000.00 – $80,000.00 per year

Application Question(s):

To be considered for this role, you must attach a cover letter with your application. Please do not apply without one.

Work Location: Hybrid remote in Chatswood NSW 2067

Quick Apply

Refine Your Search

senior remote jobs in new south wales

Senior Customer Service Hero

Senior Customer Success Manager

HR Advisor - Remote

Strategy & Operations Senior Manager, Australia

Senior Manager of Partnerships (AU) - Remote

Senior Bookkeeping Manager

Senior Manager of Customer Success (APAC)

Senior Project Manager

Hero Enablement Manager - Remote

Internal Auditor

Lead Product Owner - Remote

Account Executive (AE / Closer) - Remote

Senior Front-End Engineer - Fintech - Remote

Customer Success Account Manager

Marketing Operations Specialist - Remote

Senior Telephone Account Manager

Senior Facilitators - Journey of Hope

Contract Administrator

Senior Enterprise Customer Success Manager

Senior Engineering Operations Manager - Remote

I want to receive the latest job alert for senior remote in new south wales

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