In-Demand Scam monitoring officer Jobs in New South Wales

Scam Monitoring Officer
TPG Telecom —New South Wales
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
3d
Audit and Compliance Officer
DXC Technology —New South Wales
- Full-time
- Microsoft Office
- In-person
- Communication skills
10d
Senior Analyst AML Regulatory Compliance
K&L Gates —Sydney NSW
- Full-time
- Communication skills
- Gym membership
11d

Other jobs to consider

Find your next job by exploring related positions.

Scam Monitoring Officer
TPG Telecom —New South Wales
In collaboration with the Customer Security team you will make recommendations to protect TPG Telecom from potential loss of revenue, negative user experience…
3d
Data Center Energy Lead, Australia
Anthropic —Sydney NSW
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience. Develop deep market intelligence on regional power…

I want to receive the latest job alert for scam monitoring officer in new south wales

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

scam monitoring officer jobs near new south wales

Hiring Menu Monitor jobs in Melbourne Vic

Security Monitor jobs in Lilydale Vic

Diet Monitor jobs in Melbourne Vic

Monitor jobs in Tamworth Nsw

Entry Level, Intelligence Analyst jobs in Sydney Nsw

Data Analyst Government jobs in Sydney Nsw

Anti Money Laundering Analyst jobs in Rooty Hill Nsw

Pricing Analyst jobs in Sydney Nsw

Junior Data Analyst jobs in Sydney Nsw

Scam Monitoring Officer

TPG Telecom -
New South Wales

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Microsoft Excel
SQL
Analysis skills
Telecommunication
Communication skills

Full Job Description

The opportunity

As a Scam Monitoring Officer, you will be responsible for identifying fraud risks or vulnerability's in TPG Telecom’s network, product or service offerings. In collaboration with the Customer Security team you will make recommendations to protect TPG Telecom from potential loss of revenue, negative user experience and brand or reputational damage to control the ongoing risks that Scams present to our customers you will utilise analytical skills, monitoring controls and techniques to protect the integrity of TPG Telecom customers through the identification, prevention, and control of Scam related traffic.

Responsibilities

Monitor and investigate scam calls, SMS campaigns and suspicious usage activity.
Identify and block scam communications, including scam traffic, phone numbers and phishing URLs.
Research, analyse and track emerging fraud and scam methods, identifying patterns and trends to support early detection and prevention.
Manage scam inbox reports, notifications and escalations, ensuring timely and accurate responses.
Produce and maintain accurate records, reporting and analysis of scam activity and actions taken.
Respond to scam notifications from carriers, regulators and industry partners.
Monitor current and emerging scam trends affecting Australians and support the development of preventative controls and action plans.
Enhance and optimise scam detection and prevention processes to improve efficiency and effectiveness.
Support compliance with industry regulations, the Scam Code and internal governance requirements.
Actively contribute to team activities, training, knowledge sharing and continuous improvement initiatives.

Knowledge and Experience

Experience in fraud, risk, telecommunications, compliance or a related operational environment.
Strong analytical, investigative and problem-solving skills.
Advanced Microsoft Excel skills, with experience analysing and reporting on data.
SQL experience highly regarded.
Excellent attention to detail with the ability to identify trends, risks and opportunities.
Strong written and verbal communication skills, with the ability to clearly communicate findings and insights to stakeholders.
Ability to work independently, manage competing priorities and meet deadlines.
Resilient, adaptable and comfortable working in a fast-paced, evolving environment.
Strong stakeholder management skills with the ability to build effective working relationships across teams.
Self-motivated with a proactive approach to identifying and resolving issues.

What's in it for you?

Flexible hybrid way of working (from home and office)
‘Stay Connected Mobile’ – Access to a free mobile plan
‘Stay Connected NBN’ – Access to a free, high speed NBN plan (up to 500 Mbps)
‘Your Leave’ - additional leave to be used whenever you like - every year
Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us!
TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid

Apply Now

Refine Your Search

scam monitoring officer jobs in new south wales

Scam Monitoring Officer

Audit and Compliance Officer

Senior Analyst AML Regulatory Compliance

Other jobs to consider

I want to receive the latest job alert for scam monitoring officer in new south wales

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected