In-Demand Information technology service desk Jobs in New South Wales

Information Technology Service Desk Officer
Kempsey Shire Council —Mid North Coast NSW
- $1,543.90 - $1,737.68 a month
- Full-time
- Azure
- Management
- Communication skills
- Employee assistance program
13d
Service Desk Analyst – Information Technology – Clerk Grade 5/6 – Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Microsoft Office
9d
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Information Technology Support Specialist
Physio Inq —Milsons Point NSW
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
7d
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
8d
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
IT Help Desk Officer
Mulpha —Sydney NSW
- Full-time
- Microsoft Outlook
- Customer service
- SharePoint
- Free parking
- Employee assistance program
Quick Apply
13d
IT Helpdesk Support Level 1 & 2
Unitech Solutions —Wollongong NSW
- $60,000 - $65,000 a year
- On call
- Serving
- Azure
- Customer service
Quick Apply
1d
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
NSW Service Desk Coordinator
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Management
- Administrative experience
- Communication skills
- Employee assistance program
Quick Apply
Manager Service & Integrated Operations
Corporate Services —Sydney Western Suburbs NSW
- $154,231 - $178,369 a year
- Full-time
- No degree
- Leadership
- Communication skills
5d
Service Desk Support Coordinator - Systems
Interactive —St Leonards NSW
- Full-time
- Customer service
Quick Apply
2d
Service Desk Coordinator - All IT Services
Lyra Technology Group —Brookvale NSW
- Full-time
- Customer service
- Administrative experience
- Front desk
Quick Apply
9d
Help Desk Engineer
Leidos —Wollongong NSW
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
ICT CUSTOMER SUPPORT OFFICER
Promise Services —Ingleburn NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Computer Science
- Customer service
Quick Apply
12d
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Macquarie Park NSW
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
Technical Support Officer
Department of Customer Service —Sydney NSW
- $99,938 - $113,579 a year
- Full-time
- Hybrid work
- Communication skills
6d
IT Service Desk Engineer, Level 1 - Secom
Lyra Technology Group —Kingsgrove NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
5d
Technical Support Officer x 2
Health System Support Group —Sydney NSW
- $87,813 - $121,497 a year
- Full-time
- Microsoft Office
- Communication skills
7d

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Information Technology Service Desk Officer

Kempsey Shire Council -
Mid North Coast NSW

Apply Now

Job Details

Full-time
$1,543.90 - $1,737.68 a month
13 days ago

Benefits

Group activities
Employee assistance program
Salary packaging

Qualifications

Authentication
Azure
Management
Technical support
Cybersecurity
Communication skills
Intune

Full Job Description

Information Technology Service Desk Officer

Your New Role:

As an Information Technology Service Desk Officer, you will provide first-level technical support by receiving, logging, triaging and resolving ICT incidents and service requests in a professional and timely manner. Working across a diverse technology environment, you will support desktops, laptops, mobile devices, printers, peripherals, business applications, network connectivity and remote access services.

Your responsibilities will include:

Delivering outstanding customer service while resolving ICT incidents and service requests.
Providing support for Microsoft 365, Azure, Microsoft Intune, RemoteApps and other cloud-based services.
Administering user accounts, access permissions and identity services across Active Directory and Microsoft Entra ID.
Supporting Council's cyber security practices by promoting secure access, assisting with multi-factor authentication and escalating suspected security incidents.
Collaborating with internal teams, vendors and service providers to ensure timely resolution of complex issues.
Contributing to continual service improvement and delivering practical technology guidance to end users.

For a full list of the Key Accountabilities of the role, please refer to the Position Description.

About You:

You are a customer-focused IT professional who enjoys solving technical problems and helping people. You have experience working in a busy ICT service desk or technical support environment and are confident supporting a broad range of technologies across both on-premises and cloud environments.

You will bring:

Relevant tertiary qualification in Information Technology or equivalent demonstrated knowledge, skills and experience relevant to the role.
Current National Police Check (or be willing to undertake a National Police Check).
Demonstrated experience in an ICT Service Desk, Technical Support or Corporate ICT environment.
Strong troubleshooting and problem-solving skills with the ability to achieve first-contact resolution wherever possible.
Experience supporting Microsoft 365, Windows operating systems and standard business applications.
Knowledge of Active Directory, Microsoft Entra ID and user identity management.
Understanding of cyber security best practices, including secure access, multi-factor authentication and least-privilege principles.
Experience supporting RemoteApps or similar remote application delivery solutions.
Excellent communication and interpersonal skills, with the ability to work effectively with users of varying technical ability.
A collaborative approach, commitment to continuous improvement and a passion for delivering exceptional customer service.

About Us:

Kempsey Shire Council (KSC) is located on the Mid North Coast of NSW, known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.

We are a progressive, proactive and dynamic organisation, and we pride ourselves on the respectful and supportive workplace we have cultivated. With 360+ dedicated staff managing $1.8 billion worth of assets across many sites throughout the Shire, KSC work closely with our community to build an inspired, connected Macleay Valley.

Why Join Us?

As the successful candidate, you’ll enjoy:

A permanent full-time position, 35-hour work week.
Monthly Rostered Day Off (RDO).
Weekly salary of $1,543.90 to $1,737.68 (plus superannuation).
Generous leave entitlements, including access to Long Service Leave after five years.
A working environment focussed on wellbeing, including flexible work arrangements, rostered days off, EAP access, social club, and health and wellbeing programs.
Fitness Passports for discounted access to a range of gym and pool facilities.
Career development and learning opportunities.
Novated Leasing and salary packaging options.
A supportive, collaborative working environment designed to help you grow!
A fantastic lifestyle and work life balance, on the beautiful Mid-North Coast.

Interested?

Please apply via Council’s website http://careers.kempsey.nsw.gov.au/. Note that you will be required to prepare and submit:

A short statement (maximum 2 pages) outlining how your experience, abilities, knowledge and personal qualities will enable you to achieve the key accountabilities of the role (as listed in the Position Description); and
Your current resume.

Applications Close: COB Wednesday, 26 August 2026.

Please note that Council reserves the right to close this job advertisement before the stated closing date if a suitable candidate is found. Therefore, we encourage all interested applicants to submit their applications as soon as possible.

Have questions? Please contact Mick Turnbull, Information Technology Manager, for a confidential discussion on Ph: 02 6566 3200.

Please Note: Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates.

If you experience any difficulties applying online, please contact the Recruitment team on 02 6566 3200 or email [email protected]

Thank you and good luck with your application.

Kempsey Shire Council is an equal opportunity employer and we celebrate our diverse, inclusive and values-led workforce. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with a disability. In addition, Kempsey Shire Council will provide reasonable adjustments for suitably qualified individuals with disabilities. If you require additional assistance to participate in the recruitment process, please discuss with the advertised contact person. You can ask for reasonable adjustments to be made at any time during the recruitment process.

Apply Now

Refine Your Search

information technology service desk jobs in new south wales

Information Technology Service Desk Officer

Service Desk Analyst – Information Technology – Clerk Grade 5/6 – Parliament of NSW - Sydney

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Information Technology Support Specialist

Service Desk Analyst

Service Desk Analyst (NSW)

IT Help Desk Officer

IT Helpdesk Support Level 1 & 2

Service Desk Officer

NSW Service Desk Coordinator

Manager Service & Integrated Operations

Service Desk Support Coordinator - Systems

Service Desk Coordinator - All IT Services

Help Desk Engineer

ICT CUSTOMER SUPPORT OFFICER

IT & Workplace Support Engineers (Multiple Opportunities Available)

Technical Support Officer

IT Service Desk Engineer, Level 1 - Secom

Technical Support Officer x 2

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