We welcome both Part-Time and Full-Time applications.
We're looking for an experienced Dental Receptionist / Administrator with a minimum of 6 months' Australian dental reception experience to join our friendly and supportive team in the heart of Surry Hills.
This is primarily a reception and administration role, with occasional chairside dental assisting when required. Previous dental assisting experience is highly regarded; however, we are happy to train the right person who is enthusiastic and willing to learn.
We are a modern, patient-focused practice providing a wide range of dental services. We pride ourselves on delivering exceptional patient care in a warm, professional and welcoming environment. As a small, close-knit team, we value kindness, integrity, teamwork and a genuine commitment to helping every patient feel comfortable and cared for.
About the Role
Your responsibilities will include:
- Greeting patients and creating a warm, welcoming experience from the moment they arrive
- Managing appointments and maintaining an efficient appointment schedule
- Answering phone and email enquiries professionally
- Processing payments, health fund claims and general administration
- Assisting with treatment coordination and patient communication
- Providing chairside assistance when required (or learning these skills if you are new to assisting)
- Preparing treatment rooms and maintaining high infection control standards
- Sterilisation and instrument processing
- Stock ordering and inventory management
- Working collaboratively with the clinical team to ensure each day runs smoothly
Essential Requirements
- Minimum 6 months' recent Australian dental reception experience (essential)
- Excellent administration and organisational skills
- Strong computer skills (D4W experience is highly regarded)
- Excellent spoken and written English with the ability to communicate confidently and professionally with patients, both over the phone and in person
- Professional presentation and a friendly, patient-focused manner
Previous chairside dental assisting experience is highly regarded but not essential. We are happy to train the right person who is keen to develop these skills.
About You
You're someone who:
- Enjoys helping people and takes pride in providing outstanding customer service
- Has excellent attention to detail and a high standard of accuracy
- Uses initiative, practical judgement and common sense to solve problems and keep things running smoothly
- Is organised, reliable and able to prioritise in a busy environment
- Communicates warmly, professionally and confidently with patients and colleagues
- Is honest, dependable and someone your team can genuinely rely on
- Enjoys learning, welcomes feedback and is always looking to improve
- Is flexible and happy to support both reception and the clinical team when required
We value people who take ownership of their work, think ahead, contribute positively to the team and genuinely care about delivering an exceptional patient experience.
Why Join Us?
We believe that a positive team culture creates the best experience for both our patients and our staff. We are committed to providing a supportive workplace where people are respected, encouraged to grow and enjoy coming to work each day.
We offer:
- Competitive remuneration based on skills and experience
- Regular performance and salary reviews
- Ongoing mentoring and training
- Continuing professional development opportunities
- A supportive, collaborative and respectful team environment
- Long-term career stability and opportunities for growth
- Standard leave entitlements
- A beautifully designed modern practice with excellent facilities and high infection control standards
- Open, honest and respectful communication
How to Apply
Please note: A minimum of 6 months' Australian dental reception experience is an essential requirement for this role.
Applicants must have the legal right to work in Australia. As this is a long-term position, Working Holiday Visa holders will not be considered.
If you're looking for more than just a job—if you're seeking a workplace where you can build a long-term career, continue learning and become a valued member of a supportive team—we'd love to hear from you.
Please apply via Indeed with your resume and a cover letter. In your cover letter, we'd love you to tell us:
- Why you enjoy working in dental reception; and
- What you believe creates an outstanding patient experience.
Position available now. Start date negotiable.
Job Types: Full-time, Part-time, Permanent
Pay: $29.00 – $38.00 per hour
Benefits:
- Employee discount
- Employee mentoring program
Application Question(s):
- If you're not an Australian citizen, could you please confirm your current visa status and work rights in Australia?
- how long you've worked as a dental assistant and or as a dental receptionist? (please only specify experience in the dental field)
- Are you looking for a part time or full time position? and what days are you available to work?
- Are you a native English speaker?
Work Location: In person
