Job Summary
We are seeking a proactive and results-driven Account Manager to lead client relationships and ensure exceptional campaign delivery across digital marketing channels. This role is responsible for overseeing client campaigns, ensuring timely execution, maintaining strong internal and external communications, and driving client satisfaction and retention.
The ideal candidate has a solid foundation in digital marketing, strong organisational skills, and the ability to manage multiple client relationships with confidence and professionalism.
Key Responsibilities
Daily:
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Monitor campaign progress, team assignments, and deadline adherence
- Liaise with clients to communicate progress, provide insights, and recommend strategy adjustments
- Collaborate with internal teams to align deliverables with client brand voice and goals
- Ensure client briefs, changes, and updates are communicated across departments
- Proactively follow up with clients and team members to keep projects on track
- Maintain a positive, solutions-focused attitude and contribute to a collaborative team culture
Weekly:
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Facilitate weekly client communications and manage follow-ups
- Review and analyse campaign performance across traffic, leads, and sales
- Coordinate internal tasks to align with client priorities and timelines
Monthly:
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Conduct client reporting sessions and suggest performance-driven adjustments
- Update CRM systems and communicate client status changes to leadership
- Identify upsell or cross-sell opportunities for additional services
Quarterly:
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Create and present performance summaries to clients and internal stakeholders
- Participate in personal development by completing a marketing-related course or reading
- Provide feedback for team performance evaluations
Key Challenges
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Managing multiple client relationships with consistent, high-quality service
- Coordinating deadlines and campaign assets across cross-functional teams
- Aligning campaign strategies with client goals and budget
- Tracking and optimising campaign performance metrics
- Proactive follow-ups and accountability within the team
Internal Relationships
Account Team: Daily project updates
Operations Team: Daily project updates
Operations Manager: Weekly resourcing and approvals
Department Heads: Ad-hoc project and client escalations
HR & CEO: Feedback and performance evaluations (quarterly/as requested)
External Relationships
Suppliers: Project deliverables (as needed)
Required Soft Skills
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Teamwork
- Communication
- Flexibility & Adaptability
- Customer service focus
- Integrity
- Attention to detail
- Time management
- Negotiation
- Relationship building
- Organisation
- Initiative and persistence
Required Hard Skills
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Skill - Proficiency
- Marketing Strategy- Intermediate
- Social Media Ads - Intermediate
- PPC & SEO - Intermediate
- Web Design/Dev- Intermediate
- Copywriting- Intermediate
- Customer Service - Advanced
- Problem-Solving - Advanced
- Microsoft Office & G-Suite - Intermediate–Advanced
- Google Ads Manager - Intermediate
- CRM Tools - Advanced
- Adobe Creative Suite - Basic
- Project Management Software - Intermediate
- Zoom/Teams - Intermediate
- SEO - Intermediate
- Sales Funnels & Platforms (e.g. HubSpot, ClickFunnels, High Level) - Basic
Education & Experience
Required: Bachelor’s Degree in Marketing, Advertising, Communications or a related field
Preferred: Complementary studies in Business, Communications, or Administration
Experience: Minimum 5 years in marketing or advertising roles
Languages: Fluent English (written and spoken)
Screening: Written and spoken English assessment, cultural fit evaluation
Additional Information
Work Environment: Fast-paced, team-oriented, client-focused
Please visit https://thatmarketingcompany.com.au/ for more information
