In-Demand Service desk analyst Jobs in Midvale, Wa

IT Service Desk Analyst
DLA Piper —Perth WA
- Customer service
- Administrative experience
- Communication skills
11d
Service Desk Analyst
Centorrino Technologies —Perth WA
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Quick Apply
Service Desk Analyst
Capgemini —Perth WA
- Hybrid work
- Communication skills
4d
Service Desk Analyst
Capgemini Sogeti —Perth WA
- Hybrid work
- Communication skills
4d
Help Desk Analyst
Corrs Chambers Westgarth —Perth WA
- Full-time
- Communication skills
- Parental leave
IT & Business Systems Analyst
Ashley & Martin —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Software troubleshooting
- SharePoint
- APIs
7d
Agentic Support Analyst
Illuminance Solutions —Perth WA
- Azure
- SharePoint
- APIs
Credit Analyst
Polly English —Perth WA
- From $250,000 a year
- Full-time
- Hybrid work
- Leadership
- Profit sharing
- Work from home
Quick Apply
Manager - Health & Business Transformation
Sia —Perth WA
- Full-time
- Management
Quick Apply

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service desk analyst jobs near midvale, wa

IT Service Desk Analyst

DLA Piper -
Perth WA

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Job Details

11 days ago

Qualifications

Customer service
Administrative experience
ServiceNow
Communication skills
Help desk

Full Job Description

We are looking for a customer-focused IT Service Desk Analyst to join our APAC IT team. This is a great opportunity for someone early in their IT career to develop their technical skills within a professional services environment.

As the first point of contact for IT support, you will provide guidance, troubleshoot issues, manage user access, and help colleagues get the most from our technology platforms. The role offers a mix of technical support, stakeholder engagement, and involvement in technology projects, providing excellent opportunities for learning and development.

Main duties and responsibilities

Providing first and second-line IT support via phone, remote access, and desk-side assistance
Managing and resolving service requests and incidents
Escalating complex issues to specialist teams when required
Supporting user account administration, including Active Directory and Microsoft environments
Assisting with new starter IT setup and equipment management
Contributing to IT projects and continuous improvement initiatives
Creating and maintaining technical documentation and support processes
Building strong relationships with colleagues across the business and wider IT team
Delivering an exceptional customer experience with every interaction

About you

Passionate about technology and delivering exceptional customer service
Experience in a Service Desk, Help Desk, Call Centre, or customer service environment is highly regarded
Recent IT graduates or candidates currently studying an IT-related qualification are encouraged to apply
Strong communication and interpersonal skills, with the ability to engage confidently with stakeholders at all levels
Excellent problem-solving skills, attention to detail, and a customer-focused approach
Proactive, adaptable, and able to manage competing priorities in a fast-paced environment
Collaborative team player with a positive attitude and willingness to learn
Exposure to Microsoft 365, Windows, Active Directory, ServiceNow, remote support tools, or legal applications will be highly regarded, but is not essential

About us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

For our people, that means a world of opportunity. You'll shape the future, have the freedom to seize opportunities, and discover your own path. Together, we unlock our potential and redefine what we can achieve.

At DLA Piper, diversity, equity, and inclusion is about creating a sense of belonging. We strive towards a workplace and culture where everyone feels that they belong, that their voice counts and that they can prosper in their career. For us, diversity is about the unique blend of talents, skills, experiences, and perspectives that make each of us an individual. We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to agile working.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.

Job Reference

8026

Function

Technology

Location

Perth, Australia

Apply Now

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service desk analyst jobs in midvale, wa

IT Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

Help Desk Analyst

IT & Business Systems Analyst

Agentic Support Analyst

Credit Analyst

Manager - Health & Business Transformation

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