Beyond the Box is a family owned and operated IT service and support company headquartered in Essendon, Melbourne Victoria. We are on the lookout for an impressive Apple Technician to join our service and support team.
To be successful in your application you will possess the following skills and qualities:
Hands-on experience with Apple computers and other Apple technology
Ability to troubleshoot problems and work systematically to find a solution
An understanding of how to get "under-the-bonnet" of computers and other IT devices
Consistent attention to detail
A friendly personality who can relate well with others
Strong English communication skills, both verbal and written
The main duties of the role include:
Speaking with customers both over the phone and face to face
Troubleshooting and diagnosing issues with Apple devices
Supporting customers with other technology, such as network devices, cloud services and accessories
Repairing Apple Macs, iPhones, iPads and more
Documenting your work accurately and efficiently
Providing our customers with an amazing service experience
You will be working as a technician in our state of the art service centre and, unlike most service centres, it's filled with sunlight, is open and clean, and fronts the vibrant Napier Street shopping strip.
This is not a job for the average 9 to 5 clock-on clock-off kind of person. We are looking for someone resourceful and full of ideas to help improve customer service, procedures and help our business grow.
As well as being trained and certified through employment with us, you will be given the opportunity to grow within the business and expand your skills into other areas. We work with home users, schools, government and businesses large and small, and there is of opportunity to build a career in IT.
You will need to have a strong work ethic and be prepared to "go the extra mile" when required. We work hard, but most importantly try to have fun doing it.
Previous experience as an Apple technician, Genius Bar or Apple certifications (ACMT, ACiT) will be favoured.
You must be an Australian Resident or have the right to work in Australia.
Only successful applications will be contacted for an interview.
