In-Demand Customer success manager Jobs in Melbourne Vic

Centre Operations & Customer Experience Manager – Success Tutoring Caroline Springs
Success Tutoring Caroline Springs —Caroline Springs VIC
- $30 - $40 an hour
- Part-time
- Management
- Experience working with children
- In-person
Quick Apply
10d
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Customer Success Manager
Deposit Power —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
Supply Chain and Customer Service Lead
Boortmalt Australia —Southbank VIC
- $87,505 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Hotel or Motel Manager
SAI SAS PTY LTD —East Melbourne VIC
- $75,000 - $85,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick Apply
Customer Onboarding - POS Trainer Hospitality
OrderMate —Melbourne VIC
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance program
Talent Manager | Truganina VIC
CEVALogistics —Melbourne VIC
- Full-time
- Management
- Data analysis skills
- Recruiting
- Disability insurance
- Parental leave
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Onboarding Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Organisational skills
- Café
- Communication skills
- Parental leave
Senior Coordinator International Marketing and Recruitment
Melbourne Polytechnic —Preston VIC
- $110,565 a year
- Full-time
- Marketing
- Supervising experience
- No degree
6d
Case Manager
EML —Melbourne VIC
- Full-time
- Remote
- Customer service
- In-person
- Communication skills
- Work from home
- Parental leave
Expressions of Interest - Government & Defence - Australia Wide
Toll Group —Laverton North VIC
- Full-time
- Management
- Business
B2B Digital Marketing Specialist (Search & Social)
Aussie Broadband —Melbourne VIC
- Full-time
- Sales
- Analysis skills
- Budgeting
- Annual leave
- Parental leave
Junior Product Manager - (Graduate Level)
IXOM —East Melbourne VIC
- Full-time
- Sales
- Office
- Microsoft Office
- Employee assistance program
Programme Manager (12-Month Fixed-Term Contract)
Tryzens Global —Melbourne VIC
- Full-time
- Hybrid work
- Agile
- Leadership
- Annual leave
- Work from home
Quick Apply
10d
Membership Consultant - Epping North
Anytime Fitness —Epping VIC
- Temporary
- CPR Certification
- Sales
- Customer service
- Gym membership
Quick Apply
13d
Recruitment Assistant - Fixed Term Contract
Accent Group —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
4d
Business Development Manager (Part Time)
Montu —Melbourne VIC
- $130,000 - $140,000 a year
- Part-time
- CRM software
- Business development
- Recruiting
- Health insurance
- Work from home
Quick Apply
5d
Training Manager
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick Apply
Area Manager
ALDI Stores —Derrimut VIC
- $154,500 - $205,800 a year
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Parental leave
Quick Apply

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customer success manager jobs near melbourne vic

Centre Operations & Customer Experience Manager – Success Tutoring Caroline Springs

Success Tutoring Caroline Springs
Caroline Springs VIC

Quick Apply

Job Details

Part-time
$30 - $40 an hour
10 days ago

Qualifications

Management
Experience working with children
Communication skills
Teaching

Full Job Description

Join our growing education centre and make a real difference!

Reports to: Business Owner

IMPORTANT: This is an operations and customer-experience management role, not a teaching position.

We're looking for a warm, organised and highly reliable person who enjoys working with children and families and is looking for a stable, long-term part-time opportunity.

Success Tutoring Caroline Springs is a growing English and Mathematics tutoring centre supporting primary and secondary students through personalised, skills-based learning.

We are looking for a Centre Operations & Customer Experience Manager to take ownership of the day-to-day running of our centre and become the friendly face of Success Tutoring for our students, parents and tutors.

This is not primarily a teaching role.

We are looking for someone who is naturally organised, energetic, warm and great with people — someone who can keep the centre running smoothly while creating an exceptional experience for our students and families.

The Role

As the Centre Manager, you will be responsible for the day-to-day operations of the centre, including:

Welcoming students and parents and creating a warm, positive environment
Managing daily centre operations and ensuring sessions run smoothly
Managing student bookings, attendance and enquiries
Communicating with parents regarding sessions, make-ups, memberships and general enquiries
Building strong relationships with families and creating an excellent customer experience
Coordinating tutors and ensuring they have what they need to deliver their sessions
Managing student files, resources and centre administration
Following and maintaining centre procedures and systems
Following up leads, trials and prospective families
Supporting student enrolments and membership growth
Following up enquiries and helping convert trials into ongoing memberships
Supporting marketing activities and local community engagement
Monitoring the presentation, cleanliness and organisation of the centre
Handling day-to-day issues and resolving parent/customer concerns professionally
Providing regular updates to the business owner on centre performance and operational matters
Taking ownership of the centre and continuously looking for ways to improve

We're looking for someone who is:

- Naturally bubbly and positive

You genuinely enjoy interacting with children, parents and people.

- Excellent with children

You don't necessarily need to be a teacher, but you must be comfortable engaging with children and creating a welcoming environment.

- Great with parents

You are confident communicating with parents professionally, calmly and warmly.

- Extremely organised

You can manage multiple things happening at once without becoming overwhelmed.

- A great multitasker

A busy centre may have students arriving, parents asking questions, tutors needing assistance and enquiries coming through at the same time. You need to be able to prioritise and keep everything moving.

- Comfortable with technology

You should be comfortable using apps, booking systems, email, spreadsheets and basic computer systems. Training will be provided on our specific systems.

- A strong communicator

You can communicate clearly with children, parents, tutors and management.

- Customer-focused

You understand that parents are trusting us with their children and that customer experience matters.

- Reliable and consistent

We are looking for someone who wants a stable, long-term part-time role and can commit to the centre consistently.

- Takes ownership

We don't want someone who simply waits for instructions. We want someone who sees a problem and thinks, "How can I fix this?"

Experience

Previous experience in any of the following would be advantageous:

Centre management
Administration
Customer service
Reception
Childcare
Education
Retail management
Hospitality management
Office administration
Community/customer-facing roles

Teaching qualifications are NOT required.

What matters most to us is your personality, reliability, organisation, customer-service skills and ability to build relationships.

Why Join Us?

Stable long-term part-time opportunity
Work in a positive and family-focused environment
Be part of a growing education business
Opportunity to take genuine ownership of centre operations
Training and support provided
Opportunity for the role and responsibilities to grow as the centre grows
Work with children, families and a supportive team
Opportunity to develop into a senior operations/management role in the future

If you are someone who:

loves working with people, is fantastic with children, enjoys talking to parents, is highly organised, can multitask like a pro and brings positive energy into everything you do — we'd love to hear from you.

You don't need to be a teacher.

You need to be someone we can trust to run the centre.

How to Apply

Please submit your resume along with a short cover letter explaining:

Why you are interested in the role
Your experience working with children/customers
Your availability
Why you believe you would be a great fit for Success Tutoring Caroline Springs

Pay: $30.00 – $40.00 per hour

Work Location: In person

Quick Apply

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