In-Demand Care consultant Jobs in Melbourne Vic

Senior Customer Success Consultant
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Leadership
- Café
- Parental leave
4d
Specialist Care Consultant
Optus —Melbourne VIC
- Weekend availability
- Case management
- Communication skills
- Negotiation
- Parental leave
- Employee discount
6d
Operational Excellence Consultant Melbourne, Victoria
Bupa —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
3d
Care Consultant
Baptcare —Toorak VIC
- $44.65 an hour
- Full-time
- Case management
- Organisational skills
- Care plans
- Employee assistance program
Customer Service Consultant
Bank Australia —Melbourne City Centre VIC
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Gym membership
14d
Customer Service Consultant
Bank of Queensland —Melbourne VIC
- 8 hour shift
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Contact Centre Consultant - Melbourne Weployee
Weploy —Melbourne VIC
- $34.48 an hour
- Urgently hiring
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Specialist Care Consultant
Sourceo —Melbourne VIC
- Weekend availability
- Case management
- Communication skills
- Negotiation
- Parental leave
- Employee discount
4d
Funding Consultant
BaptistCare —Camberwell VIC
- Full-time
- Hybrid work
- Nursing
- Writing skills
- Microsoft Office
13d
Client Service Consultant
Slater and Gordon —Ringwood VIC
- Hybrid work
- Customer service
- Parental leave
Resident Medical Officer
Ramsay Health Care —Epping VIC
- Part-time
- Communication skills
- Teaching
- Hospital experience
- Referral program
Quick Apply
6d
Claims Consultant Casualty and Financial Lines
Benefact Group —Southbank VIC
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Agricultural Consultant
The Grow Centre —Clayton South VIC
- $79,423 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- Employee discount
Quick Apply
6d
Associate Consultant
Appian Corporation —Melbourne VIC
- Computer Science
- Salesforce
- Engineering
- Employee stock purchase plan
- Disability insurance
19h
Personal Care Worker
Bolton Clarke —Melbourne Northern Suburbs VIC
- Weekend availability
- Vital signs
- Cleaning
- Care plans
- Health insurance
- Employee assistance program
13d
Clinical Consultant - Upper Extremities
Stryker —Melbourne VIC
- Full-time
- Bachelor's degree
- Hospital experience
- Health insurance
- Parental leave
5d
Quality Assurance Consultant
Gallagher Bassett —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Employee stock purchase plan
- Health insurance
Customer Solutions Consultant
Weploy —Melbourne VIC
- $36.81 an hour
- Full-time
- Remote
- Salesforce
- Communication skills
Quick Apply
12d
Clinical Nurse Consultant
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Management
- Organisational skills
- Health insurance
- Employee assistance program
6d
Claims Consultant, AusSuper
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply

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Senior Customer Success Consultant

REA Group -
Richmond VIC

Apply Now

Job Details

Full-time
4 days ago

Benefits

Birthday leave
Matched giving program
Parental leave
Paid volunteer leave

Qualifications

Digital marketing
Leadership

Full Job Description

Permanent Role
Melbourne Based
Hybrid Ways of Working

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Customer Success is at the heart of helping REA customers realise more value from their partnership with us. The team builds trusted relationships, understands each customer’s goals and turns those insights into proactive guidance, product adoption and measurable business outcomes. Working closely with Sales, Product, Marketing and Support, Customer Success Consultants help customers get the most from REA’s products—driving satisfaction, retention, advocacy and long-term growth.

What the role is all about

The Senior Customer Success Consultant is a vital role within REA's Customer Success team, responsible for managing a select portfolio of high-value accounts, delivering tailored support to drive adoption, retention, and advocacy of REA’s subscription services. This role combines strategic account management with leadership responsibilities, ensuring the team and customers achieve their desired outcomes.

Key Responsibilities:

Manage and nurture relationships with key strategic accounts, ensuring they derive maximum value from REA’s products and services.
Develop and execute comprehensive success plans tailored to the unique needs and goals of each high-value account.
Contribute to being the voice of the customer within REA, proactively providing actionable feedback to drive continual improvements in products and services.
Elevate customer success stories to showcase the ROI and value delivered by REA’s solutions.

Team Leadership and Development:

Assist in mentoring and coaching Customer Success Consultants, fostering a culture of high performance and continuous learning.

Collaboration with Cross-Functional Teams:

Partner with Product, Marketing, and Sales teams to align on customer needs, and ensure coordinated execution of strategies that drive customer success.
Influence product development initiatives based on customer feedback and insights, ensuring customer-centric enhancements.

Performance Metrics and Reporting:

Analyse customer data to identify trends, risks, and opportunities, and share insights to leadership.
Use data-driven insights to develop strategies that improve customer engagement, satisfaction, and retention.

Expansion and Growth Initiatives:

Identify and make the most of upsell and cross-sell opportunities, collaborating with Sales to expand account value.
Drive initiatives to enhance product adoption, customer engagement, and advocacy across the customer base.

Who we’re looking for

Demonstrated experience in Customer Success, Account Management, or a related role within a fast-paced technology or media environment.
Proven track record of managing high-value accounts and improving adoption, retention, and expansion metrics.
Strong commercial acumen with the ability to develop and execute strategic plans that deliver measurable business outcomes.
Excellent stakeholder management and negotiation abilities, capable of influencing senior decision-makers.
Analytical mindset with the ability to leverage data to inform strategies and drive impactful actions.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include:

A hybrid and flexible approach to working

Flexible leave options including, birthday leave and purchase additional leave

Flexible parental leave offering for primary and secondary carers

Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity

Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more eﬀective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!

#LI-HYBRID

Apply Now

Refine Your Search

care consultant jobs in melbourne vic

Senior Customer Success Consultant

Specialist Care Consultant

Operational Excellence Consultant Melbourne, Victoria

Care Consultant

Customer Service Consultant

Customer Service Consultant

Contact Centre Consultant - Melbourne Weployee

Specialist Care Consultant

Funding Consultant

Client Service Consultant

Resident Medical Officer

Claims Consultant Casualty and Financial Lines

Agricultural Consultant

Associate Consultant

Personal Care Worker

Clinical Consultant - Upper Extremities

Quality Assurance Consultant

Customer Solutions Consultant

Clinical Nurse Consultant

Claims Consultant, AusSuper

I want to receive the latest job alert for care consultant in melbourne vic

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