PTA 3 | $73,029 pa plus 12% superannuation
CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.
Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.
We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.
To learn more about who we are and the work we do, visit our About Us page.
About the Role
We have two newly created permanent opportunities for experienced, proactive and highly organised Business Support Officers to join our Infrastructure Services/Fleet Services team. These positions offer opportunities for flexible work locations for successful candidates.
In these pivotal roles, you'll help keep our operations running smoothly by providing high-quality administrative and business support to a busy and collaborative team. You'll work across a diverse range of responsibilities, build strong relationships with stakeholders, and contribute to the delivery of essential services that support CFA operations.
Key responsibilities include:
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Being the first point of contact for internal and external stakeholders, providing exceptional customer service with professionalism, discretion and confidentiality.
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Delivering efficient administrative support, managing competing priorities and ensuring timely responses to business needs.
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Preparing, coordinating and maintaining reports, records and documentation.
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Supporting administrative staff, coordinating workloads and ensuring resources are effectively allocated to meet business objectives.
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Processing purchase orders and other basic financial transactions in accordance with CFA policies and procedures.
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Providing secretariat support for meetings, including scheduling, preparing agendas, recording minutes and following up actions.
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Building and maintaining positive relationships with internal and external client base, to ensure responsive and professional service delivery.
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Coordinating meetings, catering, scheduling and administrative processes to support the smooth operation of the team.
About you
The successful applicant will be a proactive, highly organised and experienced administrator with a proven ability to thrive in a large and complex organisation. You will be a collaborative team player with excellent communication and interpersonal skills, capable of building strong working relationships with a diverse range of stakeholders.
You'll take pride in delivering a professional, high-quality administrative service, bringing exceptional attention to detail, strong organisational skills, and a proactive approach to problem-solving. Your ability to source, analyse and present information in the form of professional reports and documentation will be well developed, and experience using SAP HANA reporting processes will be highly regarded. A full driver's licence is required as you may be required to commute to regional CFA workshops at times. A CFA pool car is available for this purpose.
A full job description is attached.
Why choose CFA
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Meaningful Purpose: Your contribution truly makes a difference
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Work-Life Balance: Paid parental leave, generous leave provisions
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Flexibility: Hybrid work options with flexible work arrangements
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Discounts: Emergency Memberlink discounts on various services
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Wellbeing Focus: Health Ready programs, flu vaccinations
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Member Assistance Program: Access support across 8 service pathways
Your Application
Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.
Pre-employment Checks
Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.
Applications close: 11:59pm 14 July 2026.
What to expect from our recruitment process
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email
[email protected]
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the
Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact
[email protected]