In-Demand Customer service representative Jobs in Mackay, Qld

Guest Service Agent
Oaks Hotels —Mackay QLD
- $33.38 - $46.73 an hour
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
Customer Support Representative
Hitachi Construction Machinery —Mackay QLD
- $140,000 a year
- Full-time
- Administrative experience
- Construction
- Communication skills
- Employee discount
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Telstra Business Technology Centre Perth South —Mackay QLD
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
Part Time Customer Service & Sales Consultant MACKAY
Telstra Business Technology Centre Perth South —Mackay QLD
- $33.33 an hour
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
Guest Service Agent
Accor Apartments & Realty —Alexandra QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
Rental Sales Agent / Customer Service & Sales Representative (Casual)
Avis Budget Group —Mackay QLD
- Part-time
- Hospitality
- Customer service
- Employee assistance program
- Employee discount
Quick Apply
2d
Rental Sales Agent / Customer Service & Sales Representative (Part-time)
Avis Budget Group —Mackay QLD
- Overtime
- Hospitality
- Sales
- Customer service
- Employee assistance program
- Employee discount
Quick Apply
2d
Customer Sales & Service - Repco Paget - Full Time
Repco —Paget QLD
- Full-time
Quick Apply
14d

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Guest Service Agent

Oaks Hotels -
Mackay QLD

Quick Apply

Job Details

Casual
$33.38 - $46.73 an hour

Benefits

Birthday leave
Health insurance
Parental leave
Employee assistance program

Full Job Description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Mackay Rivermarque Hotel & Oaks Mackay Carlyle Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

Rotating roster across Monday to Sunday
Weekend availability is essential
AM shift times scheduled within 6.00am-3.00pm
PM shift times scheduled within 1.00pm-10.30pm
Shifts are spilt across Oaks Mackay Rivermarque Hotel & Oaks Mackay Carlyle Suites
Immediate start available

Hourly Rates (excluding superannuation):

Monday - Friday: $33.38 per hour
Saturday: $40.05 per hour
Sunday: $46.73 per hour

Qualifications

Successful candidates will have:

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Quick Apply

Refine Your Search

customer service representative jobs in mackay, qld

Guest Service Agent

Customer Support Representative

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Part Time Customer Service & Sales Consultant MACKAY

Guest Service Agent

Rental Sales Agent / Customer Service & Sales Representative (Casual)

Rental Sales Agent / Customer Service & Sales Representative (Part-time)

Customer Sales & Service - Repco Paget - Full Time

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