In-Demand Support engineer remote apac Jobs in Lidcombe, Nsw

Application Support Engineer Graduate
Gold-i —Sydney NSW
- $70,000 - $75,000 a year
- Full-time
- Management
- Writing skills
- Bachelor's degree
- Health insurance
- Work from home
Quick Apply
8d
Technical Support Engineer - Remote APAC
Factory —Sydney NSW
- Full-time
- Remote
- Azure
- AWS
- AI
System Engineer
DHI Singapore —Parramatta NSW
- $6,000 - $7,000 a month
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Scripting
Quick Apply
14d
Security GRC Analyst (APAC) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Master's degree
- AI
- Parental leave
Quick Apply
Contracts Manager, APAC
Anthropic —Sydney NSW
- Contract
- Hybrid work
- Management
- Sales
- Education
- Parental leave
Quantitative Risk Dealer
Upway Australia Pty Ltd —Sydney NSW
- $55,000 - $150,000 a year
- Full-time
- Hybrid work
- Finance
- SQL
- APIs
Quick Apply
21h
Quantitative Trading Dealer
Upway Australia Pty Ltd —Sydney NSW
- $55,000 - $150,000 a year
- Full-time
- Hybrid work
- Finance
- SQL
Quick Apply
21h
Sr. Technical Support Specialist (Fluent in Mandarin)
OpenText —North Sydney NSW
- Weekend availability
- Computer science
- Azure
- Management
Implementation Engineer
EngFlow —Sydney NSW
- $80,000 - $120,000 a year
- Full-time
- Remote
- Azure
- Writing skills
- AWS
- Health insurance
- Dental insurance
Quick Apply
Manager, Legal Engineering (Product Specialists)
Harvey —Sydney NSW
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Parental leave
Consulting Systems Engineer - APAC
Fortinet —Sydney NSW
- Full-time
- Azure
- Management
- Computer Science
Engineering Manager - APAC
Solventum —North Ryde NSW
- Full-time
- Management
- Computer Science
- Engineering
7d
Ground Terminal Technical Ops Engineer, Amazon Leo Ground Systems
Amazon Kuiper Australia Pty Ltd —Sydney NSW
- Full-time
- Bachelor's degree
- No degree
- Communication skills
Threat Detection Analyst (Japanese & English speaking)
Fastly —Sydney NSW
- Software troubleshooting
- English
Quick Apply
Senior PLEXOS Consultant
Jacobs —Sydney NSW
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Parental leave
11d
Commissioning Technician - Thermal, NSW
Vertiv —Sydney NSW
- Microsoft Office
- Education
- HVAC
Customer Success Manager
Talon.One —Sydney NSW
- Remote
- Sales
- APIs
- Communication skills
Quick Apply
Senior Project Manager
Jacobs —Sydney NSW
- Hybrid work
- Office
- Leadership
- Communication skills
- Parental leave
8d
Senior Mechanical Engineer - Water Infrastructure
Stantec —Sydney NSW
- Part-time
- Bachelor's degree
- Negotiation
- Work from home
- Employee assistance program
Customer Success Manager
Talon.One LinkedIn Jobs —Sydney NSW
- Remote
- Sales
- APIs
- Communication skills
Quick Apply

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support engineer remote apac jobs near lidcombe, nsw

Application Support Engineer Graduate

Gold-i
Sydney NSW

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year
8 days ago

Benefits

Health insurance
Work from home

Qualifications

Management
Writing skills
Bachelor's degree
ITIL
Financial services
Communication skills

Full Job Description

Application Support Engineer Graduate

Working with other members of the global Support team, the successful candidate will ensure continuity of services for all Gold-i clients, resolving technical issues as they arise

Gold-i is a global FinTech firm and one of the world’s leading software systems integrators to the international retail foreign exchange market. An award-winning innovator, Gold-i has developed a number of industry-first products to help improve the capabilities of retail brokers and banks across the globe.

Description of Duties

The position of Application Support Engineer consists of:

Providing production application support to clients (Gold-i software plus MetaQuotes MT4/MT5).
Maintenance/upgrades of the Gold-i products installed on clients’ servers.
Taking part in events in Australia and APAC region.
Client visits in Australia and APAC region.

Key Responsibilities

Provide technical support to clients by:
Troubleshooting software issues and addressing client queries.
Implementing, configuring, and managing both in-house and partner software (MT4/MT5 Server, Domain Time, Nagios, etc.).
Implementing and checking changes to client server software.
Logging and tracking client queries/incidents.
Writing and maintaining knowledge base articles.
Ensuring standards and service level agreements (SLAs) are met.

o Regularly communicating with clients.

Provide internal support to the team by:
Collaborating with colleagues to troubleshoot both internal and client issues.
Working in partnership with the Operations team to deliver new products and upgrades to clients.
Assisting the team with incident escalations to Development and ensuring that clients are kept updated.
Suggesting continual service improvements.
Working with the team to ensure constant support desk cover as necessary.
Maintaining and upgrading client systems on client servers.
Attending client sites where necessary.

Skills and QualificationsEssential:

· Excellent written and verbal communication.

Ability to follow strict internal processes with a high degree of accuracy.
Logical and detailed approach to problem solving.
Strong technical mindset with an interest in software.
Ability to absorb new information quickly.
Strong inter-personal skills, ability to communicate with a diverse range of customers with varying levels of technical understanding.
Positive attitude and willingness/ability to see challenging tasks through to completion.

Desirable but not essential:

Experience or understanding of hardware, software and Microsoft Windows Server operating systems and their maintenance.
Previous experience in a client-facing role (preferably support).

· Bachelor’s degree (or equivalent).

· Financial services background or experience (preferably in the FX markets).

· Understanding of ITIL (Service Management module).

Working Hours & Location

· Based in Sydney

· Fully remote working (working from home), with a possibility of office work in the future.

· 37.5 hours per week; 8am – 4:30pm, Monday to Friday

Pay: $70,000.00 – $75,000.00 per year

Benefits:

Health insurance
Work from home

Work Location: Remote

Quick Apply

Refine Your Search

support engineer remote apac jobs in lidcombe, nsw

Application Support Engineer Graduate

Technical Support Engineer - Remote APAC

System Engineer

Security GRC Analyst (APAC) - Remote

Contracts Manager, APAC

Quantitative Risk Dealer

Quantitative Trading Dealer

Sr. Technical Support Specialist (Fluent in Mandarin)

Implementation Engineer

Manager, Legal Engineering (Product Specialists)

Consulting Systems Engineer - APAC

Engineering Manager - APAC

Ground Terminal Technical Ops Engineer, Amazon Leo Ground Systems

Threat Detection Analyst (Japanese & English speaking)

Senior PLEXOS Consultant

Commissioning Technician - Thermal, NSW

Customer Success Manager

Senior Project Manager

Senior Mechanical Engineer - Water Infrastructure

Customer Success Manager

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