In-Demand Client support analyst Jobs in Kingswood, Nsw

Senior Client Support Analyst
Broadridge —Castlereagh NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Financial services
Business Analyst
I Mantra Pvt Ltd —Parramatta NSW
- $75,000 - $82,000 a year
- Temporary
- Hybrid work
- Education
- Bachelor's degree
- Business
- Relocation assistance
- Work from home
Quick Apply
Analyst, Asset Based Finance
Barings —Castlereagh NSW
- Full-time
- Microsoft Excel
- Finance
- SQL
11d
Service Desk Analyst
AC3 —Sydney NSW
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
Cybersecurity Analyst
Intelliworx Managed IT Pty Ltd —Norwest Business Park NSW
- $70,000 - $80,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Quick Apply
8d
Application Support Analyst
Link Group —Parramatta NSW
- Weekend availability
- Computer science
- Azure
- Oracle
5d
Senior Analyst
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Analysis skills
- Communication skills
- Work from home
- Employee assistance program
8d
IT Support Analyst
Link Group —Parramatta NSW
- On call
- Hybrid work
- Management
- SQL
- Financial services
- Parental leave
- Employee assistance program
Senior Business Analyst
Link Group —Parramatta NSW
- Administrative experience
- Analysis skills
- Communication skills
Database Analyst
Barings —Castlereagh NSW
- Full-time
- Microsoft Excel
- Computer Science
- SQL
11d
Behaviour Support Practitioner
Eureka Learning Centre —Baulkham Hills NSW
- Master's degree
- Clinic
- Supervising experience
Head of Fund Operations
Link Group —Parramatta NSW
- Management
- Research
- Microsoft Office
Analyst - Private Tax & Advisory - Western Sydney
Deloitte —Sydney Western Suburbs NSW
- Communication skills
- Parental leave
Digital Configuration Sitecore Analyst
Link Group —Parramatta NSW
- Hybrid work
- Azure
- Organisational skills
- APIs
- Parental leave
- Employee assistance program
11d

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Senior Client Support Analyst

Broadridge -
Castlereagh NSW

Apply Now

Job Details

Full-time

Qualifications

Analysis skills
Bachelor's degree
Financial services
AI
Communication skills

Full Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

Serve as the primary point of contact for key client enquiries by telephone and email, managing and resolving complex queries related to global proxy voting requirements. Ensure all communications are responded to accurately within agreed Service Level Agreements (SLAs) while delivering a world-class service to clients. Build and maintain strong client relationships to support positive, productive partnerships and ensure all proxy voting requirements are addressed promptly and professionally.

Responsibilities

Resolve complex client enquiries received by email and telephone promptly and accurately, ensuring all responses are delivered to a high standard and meet client expectations within agreed SLAs.
Oversee the timely resolution of enquiries, independently manage most client issues and escalations, and demonstrate a thorough understanding of multiple Broadridge products, platforms, and services.
Actively participate in client meetings, conference calls, face-to-face service reviews, and independently lead client meetings and user groups both on-site and off-site to strengthen business relationships.
Lead regular conference calls with key clients, maintain detailed operational logs of items raised, and ensure prompt follow-up and resolution of all actions as appropriate.
Support the wider Client Services team with complex queries, using experience to mentor, coach, and develop colleagues while promoting quality responses and best practices.
Act as a positive role model in the consistent implementation of best practices across client interactions, departmental procedures, team project delivery, and the provision of consistent, high-quality service.
Keep up to date with local market developments, regulatory changes, and market practice, sharing relevant knowledge with clients and internal team members where appropriate.
Independently lead onboarding for new products and services with a high level of accuracy and timely conversion to production; monitor team workload, mailbox volumes, SLA performance, and work allocation, and support management with ad hoc requests, projects, and escalations.

Your Profile

Bachelor’s degree or above preferred.
Typically requires 3–5 years’ experience in a client services role supporting global custodian, bank, or broker clients.
Proven proficiency in managing client queries, driving high levels of client satisfaction, and supporting overall client advocacy.
Experience of global proxy voting is mandatory.
Experience working in a financial services environment, including Asset Servicing, Custody Servicing, or Proxy Voting, would be advantageous.
Self-motivated and able to build the knowledge required to perform at a high level in a rapidly changing environment.
Strong analytical and solution-oriented problem-solving skills, with excellent written and verbal communication skills, including the ability to present products and services to clients and to chair meetings effectively.
Strong attention to detail, the ability to perform under pressure and to tight deadlines, and the ability to coach and motivate team members and deputize in the absence of the Team Leader.

#LI-KA2

#LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Apply Now

Refine Your Search

client support analyst jobs in kingswood, nsw

Senior Client Support Analyst

Business Analyst

Analyst, Asset Based Finance

Service Desk Analyst

Cybersecurity Analyst

Application Support Analyst

Senior Analyst

IT Support Analyst

Senior Business Analyst

Database Analyst

Behaviour Support Practitioner

Head of Fund Operations

Analyst - Private Tax & Advisory - Western Sydney

Digital Configuration Sitecore Analyst

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