Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Beyond the Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Job Summary
In addition to creating world-class customer service, or guest experience, the Community Specialist is responsible for sharing top-quality product education and speaking authentically about our community and culture. This role is also responsible for supporting in executing the store's community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.
Core Responsibilities of the Job
- Interact with guests to ensure a great guest experience in a manner that values guests' time.
- Assess guests' needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Support the floor team to assess guests' needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., SFS [ship from store] options) according to company standards.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
- Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
- Lead the execution of our Move Strategy, ensuring alignment with community and brand goals.
- Coordinate team participation in targeted gym and studio classes, creating opportunities for authentic relationship-building and brand presence.
- Establish and nurture local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, and athletes or key people of influence) to increase new guest acquisition and guest retention.
- Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
- Attend, support, and/or support hosting local and regional Community events.
- Execute the product seeding strategy through community partners and Ambassadors.
- Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Job Requirements
Eligibility
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
Schedule/Availability
- The work schedule can vary based on store needs
- Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
- In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights which will be set as an expectation for some team members in accordance with local legislation
Experience
- 1 year of retail or sales work experience
- Actively immersed in the local fitness and wellness community, bringing authentic connections and insights
Job Assets (i.e., nice to have; not required)
- Education: High school diploma equivalent, or above
- Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities
What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community
- Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
- Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
- Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop
- Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
- Interactive Communication: Conveys information effectively and understands information shared while interacting with others
Work Context (e.g., environment, interactions, physical)
- Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community
- Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement
- Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
- Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) or using ladders to reach materials
Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who needs a reasonable adjustment to perform the essential duties of the job is encouraged to discuss this with the Manager or People and Culture team member when arranging the interview so we can ensure an equitable, barrier-free application process.
