In-Demand Guest experience Jobs in Geelong Vic

Casual / Part time Guest Services Agent / Hotel Receptionist
Quest Geelong Apartments Hotel —Geelong VIC
- $26.44 - $44.17 an hour
- Overtime
- Customer service
- Administrative experience
- Front desk
- Annual leave
Quick Apply
5d
Guest Service Agent
Oaks Hotels —Geelong VIC
- $27.97 - $41.96 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
3d
Client Services Coordinator - Geelong
Prestige Inhome Care —Geelong VIC
- Up to $72,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance program
Quick Apply
3d
Bar and Waiting Staff RSA required
The Mex —Ocean Grove VIC
- $32.18 - $34.96 an hour
- Customer service
- In-person
Quick Apply
Kitchen Hand/Customer Service
Line Up Cafe —Newtown VIC
- $26.50 - $35.00 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Free food
Quick Apply
5d
Part time / Casual Housekeeper Wanted
Quest Geelong Apartments Hotel —Geelong VIC
- $27 - $45 an hour
- Weekend availability
- Cleaning
- In-person
- Employee discount
Quick Apply
5d
Lifestyle Assistant Manager - Ingenia's Lara Lifestyle
Ingenia Communities —Lara VIC
- Full-time
- Remote
- Organisational skills
- Employee discount
Wait Staff
9 Grams Torquay —Newtown VIC
- $26.44 - $48.61 an hour
- Part-time
- Hospitality
- Customer service
- POS
- Employee discount
Quick Apply
11d
Linen Co-ordinator & Guest Services - Housekeeping Attendant
Clifton Partners Property Pty Ltd —Torquay VIC
- From $33.85 an hour
- Hybrid work
- Warehouse
- Cleaning
Quick Apply
13d
Guest Experience Host
Travel + Leisure Co. —Torquay VIC
- Part-time
- Sales
- Resort
Quick Apply
6d
Hospitality Management Opportunities VIC - Duty Managers/Assistant Venue Managers/Venue Managers
Open Door Pub Co. Pty LTD —Geelong VIC
- $79,000 - $99,000 a year
- Weekend availability
- Hospitality
- Culinary experience
- Leadership
- Employee discount
Quick Apply
3d
Short-term Rental (Airbnb) Housekeeper - Geelong & Surf Coast
Clifton Partners Property Pty Ltd —Torquay VIC
- From $33.85 an hour
- Cleaning
Quick Apply
23h
F&B Attendants (Part-time/ Casual) | Holiday Inn & Suites Geelong
Holiday Inn —Geelong VIC
- Part-time
- Food service experience
Room Attendant
ahs hospitality —Drysdale VIC
- $27.08 - $60.93 an hour
- Part-time
- Organisational skills
- Time management
- Paid training
- Health insurance
Casual Short-Stay Cleaner – Bellarine Peninsula (Day Shifts, Aug–Apr. Opportunity to stay on.)
OGStays —Bellarine VIC
- $45 - $65 an hour
- Weekend availability
- Cleaning
- In-person
- Hotel experience
Quick Apply
3d
Junior Front of House Staff (Under 18)
Squires Loft Torquay —Torquay VIC
- Hospitality
- Customer service
- In-person
- Employee discount
Quick Apply
8d
Food Services Assistant
Baptcare —Corio VIC
- $29.97 an hour
- Hospitality
- Customer service
- Restaurant experience
- Employee assistance program
3d
Experienced Wait Staff 18+
Squires Loft Geelong —Geelong West VIC
- Serving
- Hospitality
- Customer service
- Employee discount
Quick Apply
8d
Room Attendant (Part-time and Casual) | Crowne Plaza Geelong
Crowne Plaza Hotels & Resorts —Geelong VIC
- Part-time
5d
Food and Beverage Attendant (Full Time) - Holiday Inn and Suites Geelong
Holiday Inn —Geelong VIC
- Weekend availability

I want to receive the latest job alert for guest experience in geelong vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience jobs near geelong vic

Cleaner jobs in Bellarine VIC

Lifestyles Manager jobs in Melbourne South Eastern Suburbs Vic

Retail Manager Ausea jobs in Melbourne Vic

Lifestyles Manager jobs in Central West Nsw

Resturant Manager jobs in Quakers Hill Nsw

Lifestyles Manager jobs in Erina Nsw

Health Information Manager jobs in Melbourne Vic

Lifestyles Manager jobs in Myrtleford Vic

Guest Service Agent jobs in Brisbane Qld

Hospital Food Service jobs in Melbourne Vic

Food Service jobs in Yanchep Wa

Guest Relations Specialist jobs in Sydney Nsw

Guest Service Agent jobs in Wiley Park Nsw

Guest Service Agent jobs in Yass Nsw

Customer Service, Retail jobs in Adelaide Sa

Guest Service Agent jobs in Sydney Nsw

Support Worker jobs in Toowoomba Qld

Food Service Worker jobs in Launceston Tas

Food Service Worker jobs in Carlingford Nsw

Food Team Member jobs in Perth Wa

Casual / Part time Guest Services Agent / Hotel Receptionist

Quest Geelong Apartments Hotel
Geelong VIC

Quick Apply

Job Details

Part-time | Casual
$26.44 - $44.17 an hour
5 days ago

Benefits

Annual leave

Qualifications

Customer service
Administrative experience
Front desk
Guest services
Communication skills
Hotel experience

Full Job Description

Casual & Part-Time Guest Services Agent / Hotel Receptionist

Quest Geelong – Geelong, VIC

Job types: Permanent Part-time or Casual
Expected hours: Approximately 8–38 hours per week

About Quest Geelong

Quest Geelong is seeking friendly, reliable and professional Guest Services Agents to join our Front Office team on either a permanent part-time or casual basis.

Located near Geelong’s waterfront and CBD, Quest Geelong provides serviced apartment accommodation to corporate, leisure and extended-stay guests.

As one of the first and last points of contact for our guests, you will play an important role in delivering a welcoming, efficient and memorable guest experience.

This is a hands-on front office position suited to someone who enjoys helping people, takes ownership of their responsibilities and can remain organised and professional in a busy hotel environment.

About the role

Your responsibilities will include:

Welcoming guests and providing friendly, professional and personalised service
Completing guest check-ins and check-outs accurately and efficiently
Managing reservations, accommodation enquiries, amendments and cancellations
Answering telephone calls and responding promptly to guest emails and requests
Processing payments, security deposits, invoices and outstanding account balances accurately
Promoting available room types and identifying opportunities to secure direct bookings
Providing accurate information about the hotel, local area and guest services
Maintaining accurate guest profiles, reservation notes and operational records
Monitoring daily arrivals, departures, room status and special guest requirements
Communicating guest requests and maintenance or housekeeping issues to the appropriate team
Following up with guests to confirm that reported issues have been resolved
Handling guest concerns calmly, professionally and within hotel procedures
Escalating serious guest, safety or operational matters when required
Preparing clear, accurate and complete handovers for the next shift
Assisting with daily front office administration and operational reports
Maintaining appropriate key control, guest access and reception security procedures
Maintaining a professional, organised and welcoming reception environment
Working collaboratively with housekeeping, maintenance and management

Depending on operational requirements, you may be required to operate reception independently. You must therefore be dependable, confident in making sensible decisions and able to follow established procedures without constant supervision.

About you

To be successful in this role, you will ideally have:

Previous experience in hotel reception, reservations or guest services
Experience in a hotel, motel or serviced apartment environment
Strong customer service and communication skills
A friendly, calm and professional approach when dealing with guests
Reliability, punctuality and a strong sense of accountability
Excellent attention to detail, particularly when managing reservations, payments and guest information
The ability to prioritise competing responsibilities in a busy environment
Confidence communicating with guests in person, by telephone and by email
The ability to manage guest complaints professionally and work towards practical solutions
Confidence using computer-based reservation, email and payment systems
An understanding of the importance of accurate shift handovers and internal communication
A professional presentation and positive, team-focused attitude
The ability to work independently as well as collaboratively
Full Australian working rights

Experience using RMS or a similar property management system will be highly regarded. Training in Quest systems and operational procedures will be provided.

Availability requirements

Quest Geelong operates across a seven-day roster. Applicants must have reasonable flexibility to work a combination of:

Weekday shifts
Morning shifts
Afternoon and evening shifts
Saturdays and Sundays
Public holidays
Additional shifts during annual leave or unexpected staff absences, where available

Permanent part-time applicants must be able to commit to an agreed regular pattern of work.

Casual applicants must provide their usual weekly availability and should be reasonably flexible when additional coverage is required.

Regular weekend availability is essential. Applicants who can work across both weekdays and weekends will be prioritised.

Employment arrangements and pay

The successful applicant will be employed on either a permanent part-time or casual basis, depending on regular availability, experience and the operational requirements of the hotel.

Applicable evening, early morning, overtime and other penalty rates will be paid in accordance with the Hospitality Industry (General) Award.

Superannuation will be paid in addition to the applicable hourly rate.

Final classification and pay arrangements will be confirmed in the successful applicant’s written employment offer and will depend on the duties performed, employment status and applicable award requirements.

What we offer

Award-compliant hourly rates and applicable penalty rates
Superannuation in addition to the applicable hourly rate
A supportive and professional working environment
Training in Quest systems and front office procedures
Exposure to different aspects of serviced apartment operations
Opportunities to develop your guest service, reservations, administration and operational skills
Quest staff accommodation benefits, subject to applicable program terms
Potential for additional hours and future development opportunities based on business requirements and individual performance

How to apply

Please submit your résumé together with a short cover letter addressing the following:

Your previous hotel reception, reservations or customer service experience
Your regular weekly availability, including Saturdays, Sundays and public holidays
Whether you are seeking permanent part-time or casual employment
Any hotel property management or reservation systems you have previously used
Why you would like to join Quest Geelong

Please clearly identify any days or times when you are regularly unavailable.

Applications that do not include availability information may not be progressed.

Only shortlisted applicants will be contacted.

Quest Geelong is an equal opportunity employer. We welcome applications from people who share our commitment to respectful workplaces, personal accountability and outstanding guest service.

Pay: $26.44 – $44.17 per hour

Work Location: In person

Quick Apply

Refine Your Search

guest experience jobs in geelong vic

Casual / Part time Guest Services Agent / Hotel Receptionist

Guest Service Agent

Client Services Coordinator - Geelong

Bar and Waiting Staff RSA required

Kitchen Hand/Customer Service

Part time / Casual Housekeeper Wanted

Lifestyle Assistant Manager - Ingenia's Lara Lifestyle

Wait Staff

Linen Co-ordinator & Guest Services - Housekeeping Attendant

Guest Experience Host

Hospitality Management Opportunities VIC - Duty Managers/Assistant Venue Managers/Venue Managers

Short-term Rental (Airbnb) Housekeeper - Geelong & Surf Coast

F&B Attendants (Part-time/ Casual) | Holiday Inn & Suites Geelong

Room Attendant

Casual Short-Stay Cleaner – Bellarine Peninsula (Day Shifts, Aug–Apr. Opportunity to stay on.)

Junior Front of House Staff (Under 18)

Food Services Assistant

Experienced Wait Staff 18+

Room Attendant (Part-time and Casual) | Crowne Plaza Geelong

Food and Beverage Attendant (Full Time) - Holiday Inn and Suites Geelong

I want to receive the latest job alert for guest experience in geelong vic

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected