Contribute to our mission, Technology for Life.
Reporting to the Technical Support Team Leader, the Technical Support Engineer will be based at our Notting Hill head office in Victoria. You will play a key role in delivering effective service as directed (geographically, by product, by task, etc.) to achieve customer satisfaction, revenue, and contract development.
Key responsibilities of this role include, but are not limited to:
- Inbound customer service calls, initial screening for prioritisation, and phone support;
- Record service calls into the database for action;
- Timely and effective handling of service requests;
- Coordinate and perform “return to base” preventative maintenance;
- Assembly, configuration, and testing of new devices;
- Ensure service loan devices are fully maintained and in requisite working order;
- Provide additional on-site breakdown service and/or preventative maintenance resourcing to support customers across ANZ;
- Convey potential leads to the Sales team;
- Identify and report quality issues from the field to internal stakeholders;
- Apply a compliance focused mindset across all operations, and;
- Always ensure a safety-first approach.
The ideal candidate will be equipped with the following attributes:
- Tertiary qualification in Biomedical or Electronics Engineering;
- 3+ years’ experience in the Medical Devices industry;
- Workshop or Field Service experience;
- Desire and ability to efficiently learn technical products;
- Proficiency with SAP, CRM, and Microsoft tools;
- Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
- Team player with a positive attitude and willingness to learn;
- Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards, and;
- Excellent customer focus, problem solving, analytical, organisational, task management, and communication skills;
- Current Drivers License.
Make a difference – and be rewarded accordingly.
- 4 weeks’ Purchased Leave;
- Company paid Parental Leave, including Superannuation;
- Personal and tailored coaching for transitioning in and out of Parental Leave;
- Genuine and dedicated career and retirement planning and support;
- Corporate Social Responsibility (CSR) partnerships;
- Birthday and Service Anniversary vouchers;
- Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts;
- Employee Assistance Program (EAP) for you, and your family;
- Flat structure and open doors, giving you access to everyone in the business, and;
- Structured leadership programs, mentoring initiatives, and global learning platforms.
We are passionate about everything we do. And we do it for Life.
Draeger is a globally trusted company with a well-established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.
With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.
We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know.
Draeger is an Equal Opportunity Employer and committed to a respect, fairness, and transparency. Everyone is unique and each Draeger employees contributes to our inclusive and diverse workplace.
Read more about having a career – not just a job – at Draeger by viewing our Careers page: https://www.draeger.com/en_aunz/Career
Applicants must demonstrate the right to work in Australia.
No agency assistance is required.
