In-Demand Tours and customer service assistant Jobs in Epping, Vic

Front Office All Rounder
Hilton —Melbourne VIC
- Part-time
- Customer service
- Communication skills
- Hotel experience
- Employee discount
- Free food
9d
Tours and Customer Service Assistant
Victorian Government —Melbourne VIC
- $72,189 - $79,753 a year
- Full-time
9d
Tours and Customer Service Assistant
Parliament of Victoria —Melbourne City Centre VIC
- $72,189 - $79,753 a year
- Full-time
11d

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Front Office All Rounder

Hilton -
Melbourne VIC

Apply Now

Job Details

Part-time
9 days ago

Benefits

Employee discount
Free food

Qualifications

Customer service
Communication skills
Hotel experience

Full Job Description

About DoubleTree by Hilton Melbourne Flinders Street
DoubleTree by Hilton Hotel Melbourne - Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world-famous chocolate chip cookies, DoubleTree features include 187 guest rooms, a restaurant and bar, fully equipped gym and meeting & event spaces.

What will I be doing?
As a Front Office All Rounder, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between our guests and the hotel. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for:

Ensuring a reliable and friendly experience for all Guests.
Completing check ins/outs as well as managing guest requests and complaints
Proactively find ways to delight and excite our guests to ensure their stay is memorable
Assist with concierge related duties such as knowledge of surroundings, booking taxis, courier services, tours & restaurants
Maintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers
Maximise sales revenues through up-selling and marketing programs
Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems

What are we looking for?

Have a friendly, bubbly and positive demeanor
Have excellent personal presentation and communication skills
Radiate a passion for delivering exceptional levels of customer service
Ability to work a flexible, rotating roster, including weekends, public holidays, and overnights
Adapt to learning new computer systems with ease

What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:

Competitive wages with higher penalty rates than industry average
Uniform laundered by the hotel
Team Meals provided on each shift
Worldwide travel discounts at unbelievable rates for you and your friends and family
25% off Food & Beverage in the hotel
Leadership training programs created in conjunction with Harvard Business School, to help further your career development
Employee Assistant Program & Mental Health Program

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

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tours and customer service assistant jobs in epping, vic

Front Office All Rounder

Tours and Customer Service Assistant

Tours and Customer Service Assistant

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