Practice Coordinator
Medical Cannabis — Clinic & Telehealth Operations
Location: Caulfield South, VIC (onsite)
Type: Full-time (38 hours/week), 6-month probation with a 4-week check-in
Salary: $65,000 – $72,000 + superannuation, depending on experience, with a structured salary review at 6 months tied to agreed goals
Reports to: Founder / Practice Principal
About us
CannaPath (cannapath.com.au) is an Australian medical cannabis concierge platform helping patients navigate legal, doctor-led medical cannabis care. We work with two partner clinics: Thrive Holistic Centre (THC), a telehealth-first clinic, and Centre 4 Health (C4H), a face-to-face integrative medicine clinic in Caulfield South. Everything we do is TGA-regulated, prescription-based healthcare — and we are growing fast.
The role
You will be the operational hub of our clinics and platform. Based front-of-house at Centre 4 Health, you will also run the day-to-day coordination for THC’s telehealth patients and CannaPath’s patient onboarding. This is a role for someone sharp and organised who loves systems, picks up new software quickly, and wants to grow into practice management as we scale.
What you’ll do
- Front of house at C4H — welcome patients, manage the day list, keep consulting rooms ready and the clinic running smoothly.
- Run our practice management software (currently Halaxy) — appointments, patient records, invoicing, payments and recalls.
- Support our prescribers while they consult — prepare patient files, process payments, take medication orders and make sure every patient leaves knowing exactly how they will receive their medicine.
- Manage electronic prescriptions (eRx) and liaise with our partner pharmacies — track script fulfilment, chase delays and keep patients informed until their medicine arrives.
- Handle Medicare and PRODA — process claims and bulk-billing through PRODA/HPOS and keep provider details up to date.
- Coordinate telehealth bookings for THC — scheduling, confirmations, reminders and follow-ups across calendars and booking systems.
- Manage patient onboarding through CannaPath — intake forms, document checks and eligibility paperwork before first appointments.
- Own the shared inboxes and phones — triage patient enquiries and script requests, responding within the same business day.
- Produce a simple weekly operations snapshot — bookings, scripts processed, payments, follow-ups outstanding.
- Support our practitioners with non-clinical admin — referrals, GP health summaries and prescribing paperwork logistics.
About you
- Sharp and self-directed. You keep ten plates spinning without being told twice, and you follow through.
- Technically fluent. Confident with Google Workspace and quick to master new tools — practice software, booking systems, Slack. Prior experience with Halaxy, eRx, Medicare/PRODA or similar is a plus, but we will train the right person.
- A clear communicator. Excellent written English and a warm, professional phone manner with patients of all ages.
- Discreet. Comfortable handling sensitive health information with total confidentiality.
- Comfortable with the sector. Happy to work in legal, doctor-prescribed medical cannabis care.
No healthcare experience required — we hire for sharpness and attitude and will train the rest. Early-career applicants and recent graduates are warmly encouraged to apply.
Nice to have
- Medical reception, allied health or pharmacy admin experience.
- Hands-on experience with practice management software (Halaxy, Best Practice, Cliniko or similar), eRx or Medicare claiming.
- Certificate III/IV in Business, Health Administration or similar.
- A second language.
What we offer
- A genuine growth path: as we scale, this role grows into Practice Manager. Your first formal salary review is at 6 months, against goals we agree together in your first month.
- Front-row seat in one of Australia’s fastest-growing healthcare sectors, working directly with the founder.
- Modern tooling — we automate the boring parts and you will help decide how.
- Training and support to complete relevant certifications.
Details and how to apply
You must have full Australian working rights and be willing to complete a National Police Check. The role is based onsite in Caulfield South.
To apply, email [email protected] with your CV and a short note (no formal cover letter needed) telling us, in a few sentences: (1) a process or system you improved — at work, study or anywhere — and (2) the software tool you’d struggle to live without and why.
CannaPath and its partner clinics are equal opportunity employers. All roles are open to applicants of any age, gender, cultural background or life stage.
Pay: $65,000.00 – $72,000.00 per year
Benefits:
Work Location: In person
