Enjoy more time for the things that matter. Trade long commutes and roster swings for a rewarding local career with regular hours and genuine work-life balance at Ozcare.
As a Scheduler, you will be responsible for coordinating a mobile workforce across the Emerald region, ensuring the right care employee is assigned to the right client at the right time while maximising service coverage, workforce utilisation and client outcomes.
Your Role
You will play a pivotal role in coordinating the daily delivery of care services across our Aged Care at Home operations. This is a fast-paced rostering and workforce scheduling position where you'll balance client needs, employee availability, service requirements and operational priorities to ensure seamless service delivery.
Working closely with clients, care staff and branch management, you will manage complex schedules, coordinate workforce resources and respond proactively to changes to maintain continuity of care and operational efficiency. This role is ideally suited to candidates from scheduling, logistics, rostering, workforce planning or service coordination backgrounds.
Your tasks will include:
Developing and maintaining client service schedules to ensure efficient and timely care delivery
Coordinating workforce rosters and allocating employees based on client requirements, skills, availability and geographic locations
Managing daily scheduling adjustments and responding to unplanned roster changes, absences and service disruptions
Communicating roster and service delivery updates to employees, clients, carers and branch management
Implementing new client services and ensuring appropriate resource allocation from commencement
Monitoring workforce capacity and providing staffing insights to support operational planning
Maintaining accurate scheduling, timekeeping and service delivery records within organisational systems
Supporting payroll preparation through accurate roster and attendance data management
Contributing to continuous improvement initiatives that enhance scheduling efficiency, productivity and service outcomes
Your Attributes
We are looking for a highly organised scheduling professional who thrives in a dynamic environment and enjoys solving complex rostering and workforce coordination challenges.
You will have:
Experience in scheduling, rostering, workforce planning, logistics coordination, transport operations or service delivery environments
Proven ability to manage multiple competing priorities and make effective decisions in a fast-paced operational setting
Strong problem-solving skills with the ability to quickly respond to changing staffing and service requirements
Excellent communication and stakeholder management skills
A customer-focused mindset with the ability to balance client outcomes and operational efficiency
Exceptional organisational skills and attention to detail
Strong computer literacy, including Microsoft Excel, Word and scheduling or workforce management systems
The ability to analyse workforce requirements and identify scheduling efficiencies
Experience within community care, aged care, healthcare, transport, logistics or other service-based industries (highly desirable)
Knowledge of AlayaCare or similar rostering and scheduling systems (highly desirable)
How You Will Benefit
You will become part of the Ozcare family and, in addition to the training and support that you would expect, you will also receive:
Optional salary packaging up to $15,900, Novated Leases + $2,650 Meal Entertainment Card
Private Health Insurance discounts
Employee Assistance Program
Career development opportunities
A supportive and values-driven workplace culture
What's On Offer?
$43.47 - $45.51 per hour (dependent on experience) ($85,896 - $89,927 p.a. equivalent FTE. Note: this only indicates the lowest and highest ends of the hourly rate/salary range)
Superannuation paid on top of your hourly rate
Generous not-for-profit salary packaging benefits
Meaningful work with a purpose-driven organisation
What You'll Need
Current Police Screening Certificate (valid within the past 3 years)
Vaccination against Influenza and COVID-19 is strongly recommended
Availability to work Monday to Friday (7:30am - 3:00pm)
We're hiring smiles. Our staff are our greatest asset, and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives.
Welcoming All
We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply.
