In-Demand Customer service representative/administrator Jobs in Castle Hill, Nsw

Customer Service Representative/Administrator
SCCR Restorations Pty Ltd —Castle Hill NSW
- $35 an hour
- Full-time
- Customer service
- Administrative experience
- In-person
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Customer Service Representative/Administrator
SCCR Restorations Pty Ltd —Castle Hill NSW
We are looking for a motivated Customer service/administration office to join our friendly team on a *full-time basis*, working *9:00 am to 5:00 pm*.
$35 an hour
Quick Apply

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Customer Service Representative/Administrator

SCCR Restorations Pty Ltd
Castle Hill NSW

Quick Apply

Job Details

Full-time
$35 an hour

Qualifications

Google Docs
Customer service
Restoration industry experience
Administrative experience
Communication skills
Time management

Full Job Description

Job Description:

SCCR Restorations is a growing Water Damage Restoration company specialising in insurance claims, water damage restoration, mould remediation, and structural drying. We are looking for a motivated Customer service/administration office to join our friendly team on a full-time basis, working 9:00 am to 5:00 pm.

This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service.

Key Responsibilities

Respond to customer enquiries via phone and email.
Answer calls from clients, insurers, suppliers and trades.
Schedule technicians, inspections and restoration works.
Manage and update insurance claims from commencement through to completion.
Prepare reports and maintain accurate claim records.
Liaise with insurance companies, assessors and customers.
Follow up outstanding information and documentation.
Provide administrative support to the restoration team.
Deliver professional customer service at every stage of the claims process.

Skills & Experience

Excellent verbal and written communication skills.
Strong customer service experience.
Outstanding organisational and time management skills.
High attention to detail.
Ability to work independently and as part of a team.
Professional phone manner and strong email etiquette.
Proficient in Google Workspace, including Gmail, Google Docs and Google Sheets.
Previous administration or insurance claims experience is highly regarded but not essential.

What We Offer

Part-time hours: 9:00 am – 5:00 pm.
Supportive and friendly team environment.
Opportunity to develop your career within the restoration and insurance industry.
Ongoing training and professional development.
Convenient Castle Hill location.

If you are organised, proactive and enjoy helping people through the insurance claims process, we would love to hear from you.

Work Location: In person

Pay: $35.00 per hour

Work Location: In person

Quick Apply

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Customer Service Representative/Administrator

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