In-Demand Retail operations & customer experience coordinator Jobs in Campbelltown, Sa

Customer Service Coordinator - Adelaide
Aurizon —Greater Adelaide SA
- 8 hour shift
- Customer service
- Communication skills
- Negotiation
- Health insurance
- Parental leave
14d
Retail Operations & Customer Experience Coordinator
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- Full-time
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- Customer service
- Data entry
- Organisational skills
- Employee assistance program
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Shift Coordinator
Aurizon —Dry Creek SA
- Full-time
- Communication skills
- Health insurance
- Parental leave

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Customer Service Coordinator - Adelaide

Aurizon -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
14 days ago

Benefits

Health insurance
Parental leave
Insurance services

Qualifications

Incident management
Customer service
Logistics
Communication skills
Negotiation

Full Job Description

Job Number:

95460

Work type:

Permanent - Full Time

Location:

Adelaide

Categories:

Administration / Office Support, Business Professional

Location: Keswick and Gillman, Adelaide

Coordinate daily customer bookings and container schedules
Deliver quality service in a fast‑paced freight environment
Grow your career with a leading national rail freight operator

About the role:

Reporting to the Customer Service Lead, this critical role will be responsible for the daily operations of Aurizon Containerised Freight Services by providing safe, efficient and customer focused solutions, including the management of customer needs to ensure Aurizon is an industry leader for rail service excellence. Being the first point of contact you will be required to provide quality service in negotiating container loading schedules with external stakeholders, while leading process and people to ensure delivery on time and above expectations.

This role will see you:

Champion a safety culture based on values and principles by achieving and implementing all safety standards, systems, and initiatives to a standard of excellence.
Plan, coordinate and supervise the end-to-end operational requirements of the container service facilities.
Create, manage and maintain all customer bookings by ensuring proactive communication is key to customer satisfaction and delivery of goods.
Actively engage with the customers to solicit feedback on the services provided by Aurizon Containerised Freight Services and how improvements or additional services can be arranged.
Ensure capacity management is provided as defined by customer agreements and maintain Aurizon performance reporting for the terminal ensuring Customer obligations are achieved.
This role operates on a rotating roster between 6:30am and 6:30pm, working 8-hour shifts across a 38-hour week to support customer and operational requirements.

About you:

We are seeking a Customer Service Coordinator to ensure that our customers logistical needs are not only met but delivered with confidence. With a passion in customer service, you will have a proven ability to build strong and lasting relationships with both internal and external stakeholders.

A naturally strong communicator, both verbal and written, you will have the ability to listen, question and manage challenging conversations. Managing your time well, you will be hands-on and enjoy helping to improve processes. You will be a resilient team player who is driven by providing exceptional customer service and thrive off large scale delivery success and customer satisfaction.

4–5+ years’ experience in customer service or operational coordination
Qualifications in supply chain, asset/project/frontline management, or related fields (preferred)
Previous experience in a logistics or heavy industry environment (preferred)
Strong communication, stakeholder engagement, and negotiation skills
Experience with scheduling, reporting systems, and process improvement
Ability to manage time effectively and stay calm under pressure
Familiarity with safety standards and incident management (advantageous)
Proficiency in IT systems and reporting tools
Saturday work may be required occasionally; advanced notice will be provided whenever possible

What we offer you:

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

Some of our benefits include:

Development and growth opportunities.
Access to mentoring and development programs.
Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
Parental leave program and super booster

About Aurizon:

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

To learn about us and our company values, please visit www.aurizon.com.au/careers

Advertised: 14 Aug 2026 Cen. Australia Standard Time
Applications close: 14 Sep 2026 Cen. Australia Standard Time

Apply Now

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retail operations & customer experience coordinator jobs in campbelltown, sa

Customer Service Coordinator - Adelaide

Retail Operations & Customer Experience Coordinator

Internal Sales Coordinator

Shift Coordinator

Other jobs to consider

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